Organizational Change Management Lead
About Unified
Unified is a fast-paced, collaborative, and innovation-driven advertising technology company functioning as an independent subsidiary under iHeart Media. We are committed to building transformative tools that power data-driven marketing at scale. As we continue to evolve our proprietary technologies, including the Unified Platform and Salesforce integrations, we recognize the importance of seamless, scalable change management to drive adoption and value for our internal teams and clients.
Role Overview
We are seeking a strategic and proactive Organizational Change Management Lead to build and lead Unified’s first enterprise-wide change management function. This newly created role will report to the Operations team and serve as a critical partner to our Product organization. It will empower Product Managers to focus more on innovation and development while you lead the effort to manage and scale change.
You will be responsible for developing and implementing a comprehensive change management strategy across our product suite by ensuring successful rollouts, effective communication, meaningful user feedback, and sustained adoption. This includes changes to our Unified Platform, Salesforce tools, and other proprietary technologies. You'll establish the systems, tools, and governance to enable consistent, enterprise-wide practices, while serving as the central conduit for product releases and feedback loops.
Key Responsibilities
Design and implement a scalable change management framework across the organization, with a focus on internal teams
Develop and lead governance processes for managing change, including tools, documentation, workflows, and stakeholder roles.
Collaborate with the Product team on end-to-end release process for new features once they reach testing stages—from alpha demos to general availability.
Facilitate product demos and feedback sessions with internal and external users, ensuring a seamless transition from Product to Change Management.
Document collateral such as feature user guides, FAQs, best practices, and training materials to support rollouts.
Communicate feature releases and updates across the organization in a clear, engaging, and timely manner.
Gather, vet, and synthesize feedback from early users, delivering actionable insights back to the Product team.
Monitor adoption and usage, develop success metrics, and generate reports and dashboards on tool utilization.
Identify super users and advocates to help champion new features and drive engagement across teams.
Create a continuous feedback loop for post-launch performance and iteration support.
Collaborate closely with Product Managers early in the development lifecycle and work autonomously through the launch and change enablement phases.
Anticipate upcoming product releases by staying aligned with the product roadmap and proactively planning for communication and adoption needs.
Qualifications
5+ years of experience in change management, enablement, training, or a similar function, ideally within a high-growth, product-led organization.
Proven track record of monitoring, reporting on, and achieving KPIs.
Experience supporting enterprise software adoption and communicating technical concepts to non-technical audiences.
Ability to create effective, user-centered collateral and documentation that supports learning and adoption.
Proven track record of being a self-starter who can lead initiatives with minimal oversight.
Exceptional skills in stakeholder management, communication, and facilitation.
Comfortable working in agile and fast-paced environments, managing multiple priorities simultaneously.
Familiarity with tools like Salesforce, project management platforms, and feedback/analytics tools is a plus.
Demonstrated experience utilizing Agentic AI tools to enhance productivity or decision-making is a strong asset.
What Success Looks Like
A unified, structured approach to change management is implemented and adopted across departments.
Product Managers have more bandwidth to focus on innovation, while you ensure strong stakeholder communication and engagement.
Users feel informed, trained, and supported during product transitions.
Adoption and feedback mechanisms are actively monitored and lead to improved product outcomes.
Why Join Us
This is a unique opportunity to build a foundational capability from the ground up and make an immediate, organization-wide impact. If you're energized by cross-functional work, thrive in a builder role, and have a passion for helping people navigate change successfully, then this role is for you.
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About Us
Unified stands at the forefront of empowering marketers to make informed and impactful decisions through our industry-exclusive business intelligence platform, purposefully designed for social advertising. With a wealth of experience in collecting and enriching over 3 billion dollars of social investment data, we are fervently committed to providing Fortune 2000 brands and agencies with greater transparency into their diverse teams, tools, and strategies. At the heart of our offerings is the Unified Platform and service teams, meticulously crafted to ensure data quality, optimize investments, and address critical business inquiries. As a leading provider of advertising services, Unified takes a comprehensive approach to paid social advertising, boasting a best-in-class team of digital experts utilizing purpose-built technology to deliver operational excellence and holistic insights across major social platforms. We firmly believe that the best marketing insights drive optimal performance, and at Unified, we seamlessly deliver both. With industry-leading media experts supported by robust data and technology, we have over a decade of experience in managed service partnerships with some of the world's largest brands, maintaining an unwavering focus on digital advertising services and technology. Our proprietary technology provides our internal team and customers with a strategic and holistic real-time view of their digital investments. Pioneering paid social over 11 years ago, Unified holds a unique position as one of the select partners with direct API access to major platforms such as Meta, X, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. Join Unified as we continue to redefine the landscape of digital advertising through innovation, expertise, and cutting-edge technology.
About the job
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Organizational Change Management Lead
About Unified
Unified is a fast-paced, collaborative, and innovation-driven advertising technology company functioning as an independent subsidiary under iHeart Media. We are committed to building transformative tools that power data-driven marketing at scale. As we continue to evolve our proprietary technologies, including the Unified Platform and Salesforce integrations, we recognize the importance of seamless, scalable change management to drive adoption and value for our internal teams and clients.
Role Overview
We are seeking a strategic and proactive Organizational Change Management Lead to build and lead Unified’s first enterprise-wide change management function. This newly created role will report to the Operations team and serve as a critical partner to our Product organization. It will empower Product Managers to focus more on innovation and development while you lead the effort to manage and scale change.
You will be responsible for developing and implementing a comprehensive change management strategy across our product suite by ensuring successful rollouts, effective communication, meaningful user feedback, and sustained adoption. This includes changes to our Unified Platform, Salesforce tools, and other proprietary technologies. You'll establish the systems, tools, and governance to enable consistent, enterprise-wide practices, while serving as the central conduit for product releases and feedback loops.
Key Responsibilities
Design and implement a scalable change management framework across the organization, with a focus on internal teams
Develop and lead governance processes for managing change, including tools, documentation, workflows, and stakeholder roles.
Collaborate with the Product team on end-to-end release process for new features once they reach testing stages—from alpha demos to general availability.
Facilitate product demos and feedback sessions with internal and external users, ensuring a seamless transition from Product to Change Management.
Document collateral such as feature user guides, FAQs, best practices, and training materials to support rollouts.
Communicate feature releases and updates across the organization in a clear, engaging, and timely manner.
Gather, vet, and synthesize feedback from early users, delivering actionable insights back to the Product team.
Monitor adoption and usage, develop success metrics, and generate reports and dashboards on tool utilization.
Identify super users and advocates to help champion new features and drive engagement across teams.
Create a continuous feedback loop for post-launch performance and iteration support.
Collaborate closely with Product Managers early in the development lifecycle and work autonomously through the launch and change enablement phases.
Anticipate upcoming product releases by staying aligned with the product roadmap and proactively planning for communication and adoption needs.
Qualifications
5+ years of experience in change management, enablement, training, or a similar function, ideally within a high-growth, product-led organization.
Proven track record of monitoring, reporting on, and achieving KPIs.
Experience supporting enterprise software adoption and communicating technical concepts to non-technical audiences.
Ability to create effective, user-centered collateral and documentation that supports learning and adoption.
Proven track record of being a self-starter who can lead initiatives with minimal oversight.
Exceptional skills in stakeholder management, communication, and facilitation.
Comfortable working in agile and fast-paced environments, managing multiple priorities simultaneously.
Familiarity with tools like Salesforce, project management platforms, and feedback/analytics tools is a plus.
Demonstrated experience utilizing Agentic AI tools to enhance productivity or decision-making is a strong asset.
What Success Looks Like
A unified, structured approach to change management is implemented and adopted across departments.
Product Managers have more bandwidth to focus on innovation, while you ensure strong stakeholder communication and engagement.
Users feel informed, trained, and supported during product transitions.
Adoption and feedback mechanisms are actively monitored and lead to improved product outcomes.
Why Join Us
This is a unique opportunity to build a foundational capability from the ground up and make an immediate, organization-wide impact. If you're energized by cross-functional work, thrive in a builder role, and have a passion for helping people navigate change successfully, then this role is for you.
***************************
About Us
Unified stands at the forefront of empowering marketers to make informed and impactful decisions through our industry-exclusive business intelligence platform, purposefully designed for social advertising. With a wealth of experience in collecting and enriching over 3 billion dollars of social investment data, we are fervently committed to providing Fortune 2000 brands and agencies with greater transparency into their diverse teams, tools, and strategies. At the heart of our offerings is the Unified Platform and service teams, meticulously crafted to ensure data quality, optimize investments, and address critical business inquiries. As a leading provider of advertising services, Unified takes a comprehensive approach to paid social advertising, boasting a best-in-class team of digital experts utilizing purpose-built technology to deliver operational excellence and holistic insights across major social platforms. We firmly believe that the best marketing insights drive optimal performance, and at Unified, we seamlessly deliver both. With industry-leading media experts supported by robust data and technology, we have over a decade of experience in managed service partnerships with some of the world's largest brands, maintaining an unwavering focus on digital advertising services and technology. Our proprietary technology provides our internal team and customers with a strategic and holistic real-time view of their digital investments. Pioneering paid social over 11 years ago, Unified holds a unique position as one of the select partners with direct API access to major platforms such as Meta, X, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. Join Unified as we continue to redefine the landscape of digital advertising through innovation, expertise, and cutting-edge technology.