Order Management Analyst

As an Order Management Analyst, you will be a critical part of the company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, the ideal candidate will be detail-oriented, organized, a self-starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Order Management Manager. 

This is a full time role that can be held from our San Francisco hub or worked during Pacific timezone hours.

What you’ll do at Figma:

• Review and approve order forms to ensure they align with company policies and revenue recognition rules

• Perform data quality checks and ensure data integrity by auditing order forms, and coordinate with internal teams to investigate discrepancies or reconciling items and follow up to conclusion

• Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements

• Collaborate with cross-functional teams to address internal inquiries about billing issues

• Ensure internal compliance with established policies 

• Ad-hoc projects as they arise

We'd love to hear from you if you have:

• 2+ years of experience in order management

• Experience working for a fast-paced SaaS business 

• Experience working with a payment processor (e.g. Stripe, Square, Paypal, etc.)

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy

• Strong Excel skills

While not required, it’s an added plus if you also have:

• Experience with Salesforce Revenue Cloud

• Public company experience and SOX controls

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. 

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Hourly Base Pay Range (SF/NY Hub):

$39.90—$71.20 USD