Operations Specialist

Position Summary: As the Operations Specialist for the Americas, you'll be the heartbeat of our regional operations, ensuring every process and initiative delivers exceptional value to our customers and partners. By driving strategic execution and fostering cross-functional collaboration, you'll play a pivotal role in elevating our operational maturity and aligning our efforts with global CX goals. Reporting to the Director of Operations, you’ll turn data into actionable insights, streamline workflows, and champion a culture of continuous improvement—all to create seamless experiences for our stakeholders.

Key Responsibilities:

• Operational Excellence & Process Innovation (30%)

  • Design and implement customer-centric processes that boost efficiency, scalability, and team alignment.

  • Proactively identify and resolve bottlenecks to keep workflows smooth and responsive.

  • Foster knowledge sharing to ensure consistency and empower teams to deliver exceptional results.

• Project Leadership & Initiative Delivery (25%)

  • Drive cross-functional projects (e.g., Plan8) that enhance regional performance and customer outcomes.

  • Collaborate with stakeholders to manage timelines, deliverables, and success metrics using proven frameworks.

  • Ensure every initiative aligns with our mission to exceed customer expectations.

• Stakeholder Partnership & Advocacy (25%)

  • Serve as the voice of the Americas, prioritizing regional needs (e.g., product enhancements) based on customer impact.

  • Communicate transparently with stakeholders about timelines, changes, and feedback loops.

  • Escalate critical issues swiftly to maintain trust and alignment across teams.

• Performance Insights & Business Reviews (10%)

  • Curate OKRs and dashboards that spotlight customer-centric metrics and drive actionable decisions.

  • Support data-driven business reviews to celebrate wins and pivot quickly when needed.

• Culture of Growth & Capability Building (10%)

  • Ignite a culture of continuous learning through retrospectives, training, and knowledge-sharing forums.

  • Equip teams with best practices and tools to elevate customer experiences across every touchpoint.

Ideal Candidate Profile:

• Experience: 3+ years in operations or business management, with a track record of optimizing processes, leading cross-functional initiatives, and scaling customer-focused solutions. Regional/global experience is a plus.

• Skills: Expertise in Lean/Six Sigma, Agile/Scrum, data-driven decision-making, and stakeholder engagement.

• Mindset: Customer-obsessed problem-solver who thrives in collaborative environments and champions innovation.

• Education: Bachelor’s degree in Business, Operations, Data Analytics, or a related field (or equivalent experience).

Why You’ll Love This Role: You’ll shape the future of our Americas operations, directly impacting how we serve customers and partners. If you’re passionate about turning complexity into clarity and driving meaningful change, join us to build experiences that delight at every step.

Compensation:

Qualified candidates can expect a compensation range of $69,208 to $86,511 or more depending on experience.

Expected Closing Date: 08/21/2025