Operations Lead

Company Description

Keypath Education – Ranked Best Place to Work in Australia by WRK+ (2021 – 2024)

Keypath Education is a global EdTech company partnering with leading universities to deliver online programs that address real-world social and economic challenges.

Work Anywhere:

At Keypath Education Australia, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both. We welcome applications from candidates located anywhere in Australia, provided you have a strong, reliable internet connection.

Please note that only candidates residing in Australia with full working rights will be eligible for consideration.

Job Description

Are you a strategic operations leader with a passion for driving excellence in education and student experience? We’re looking for an Operations Lead to lead the end-to-end delivery and continuous improvement of our healthcare placement programs. In this pivotal role, you’ll oversee the full operational lifecycle—from program launch and recruitment coordination to workflow optimisation and quality assurance. Your leadership will ensure our placement initiatives run smoothly, efficiently, and to the highest standards, creating a positive impact for both students and internal teams.

Responsibilities include the following:

• Lead the launch and execution of new healthcare placement programs, aligning operational elements with strategic goals and partner expectations.

• Drive workflow efficiency through CRM optimisation and targeted training to support consistent system use across teams.

• Oversee student communications and engagement, ensuring a seamless and supportive experience throughout the placement journey.

• Collaborate cross-functionally with teams including Marketing, Admissions, and Student Success to align workflows, allocate resources, and implement academic partner processes.

• Champion scalable and sustainable operational practices that respond to evolving business needs.

Qualifications

What you'll bring:

• Tertiary Degree in Business preferred or equivalent level of experience.

• 2 Years Line Management Experience (sales management preferred)

• Demonstrated project management experience

• Extensive stakeholder management experience

• Experience in adult learning and adoption principals

• Understanding of CRM capabilities and field needs that pertain to it

• Familiar with a range of data capture and reporting software

• Excellent verbal and written communication skills.

• Outstanding listening and comprehension skills.

Additional Information

Benefits and Rewards:

• Opportunity to work in office, hybrid or remotely

• All the necessary equipment for success.

• Internet Allowance for remote work.

• Paid Mental Health days for your well-being.

• Access to LinkedIn Learning

• Learning Labs designed to promote L&D

• Toolkits for Digital Health and Mental Health support.

• Employee led programs such as Culture Club, Team Green, Sustainability and more

• Company events and activities run in office and remotely

Why Keypath?

• Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #6 on 2024 the Best Places to Work Australia©).

• Global EdTech Leader: Join an industry on the rise.

• Continuous Growth: Upskill through discounted study opportunities.

• Transform the World: Contribute to upskilling and reskilling globally.

• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

Apply now to unlock your potential with Keypath!