Operations Lead

Company Description

Keypath Education – Ranked Best Place to Work in Australia by WRK+ (2021 – 2024)

Keypath Education is a global EdTech company partnering with leading universities to deliver online programs that address real-world social and economic challenges.

Work Anywhere:

At Keypath Education Australia, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both. We welcome applications from candidates located anywhere in Australia, provided you have a strong, reliable internet connection.

This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role.

Job Description

Are you a strategic operations leader with a passion for driving excellence in education and student experience? We’re looking for an Operations Lead to lead the end-to-end delivery and continuous improvement of our healthcare placement programs. In this pivotal role, you’ll oversee the full operational lifecycle—from program launch and recruitment coordination to workflow optimisation and quality assurance. Your leadership will ensure our placement initiatives run smoothly, efficiently, and to the highest standards, creating a positive impact for both students and internal teams.

Responsibilities include the following:

• Lead the launch and execution of new healthcare placement programs, aligning operational elements with strategic goals and partner expectations.

• Drive workflow efficiency through CRM optimisation and targeted training to support consistent system use across teams.

• Oversee student communications and engagement, ensuring a seamless and supportive experience throughout the placement journey.

• Collaborate cross-functionally with teams including Marketing, Admissions, and Student Success to align workflows, allocate resources, and implement academic partner processes.

• Champion scalable and sustainable operational practices that respond to evolving business needs.

Qualifications

What you'll bring:

• Tertiary Degree in Business preferred or equivalent level of experience.

• 2 Years Line Management Experience (sales management preferred)

• Demonstrated project management experience

• Extensive stakeholder management experience

• Experience in adult learning and adoption principals

• Understanding of CRM capabilities and field needs that pertain to it

• Familiar with a range of data capture and reporting software

• Excellent verbal and written communication skills.

• Outstanding listening and comprehension skills.

Additional Information

At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:

Benefits and Rewards:

• Opportunity to work in office, hybrid or remotely

• All the necessary equipment for success including laptop

• Access to health & wellbeing programs including an Employee Assistance Program and Mental Health Days

• Learning & growth opportunities including access to LinkedIn Learning, Career Development Programs and Learning Labs

• Employee led Initiatives such as Culture Club, Team Green, Sustainability and more

• Company events and activities run in office and remotely

Why Keypath?

• Global EdTech Leader: Join an industry on the rise.

• Transform the World: Contribute to upskilling and reskilling globally.

• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

Apply now to unlock your potential with Keypath!