Operations Analyst

🚀 About PermitFlow

PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

✅ What You’ll Do:

• Process Coordination & Compliance

  • Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled.

  • Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations.

  • Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion.

  Communication & Customer Support

  • Point of Contact: Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress.

  • Communication Responsibilities:

    • Address inquiries and concerns professionally.

    • Generate reports to keep teams and stakeholders informed.

  Project & Task Management

  • Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines.

  • Workspace Organization:

    • Assign and manage access to relevant tools and resources.

    • Adjust timelines and address critical tasks as needed.

    • Keep progress updates current.

  • Support Operations:

    • Assist in transitions and handovers.

    • Contribute to presentations and documentation as needed.

    • Maintain accurate records and reports.

  Optimization & Continuous Improvement

  • Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency.

  • Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness.

✅ What You Need:

• A fast and reliable internet connection is required. Back up connection is recommended.

• Laptop or Desktop with no less than 8 GB RAM, minimum of Intel Core i5 processor or equivalent.

• A quality video camera is recommended for Zoom meetings

• Noise cancelling microphone

🙌 Qualifications & Fit:

• Excellent Communication: Strong proficiency in English, both written and spoken.

• Organizational Skills: Ability to manage multiple tasks, deadlines, and team needs efficiently.

• Time Management: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently.

• Problem-Solving: Proactive in identifying challenges and implementing effective solutions.

• Team Collaboration: Strong interpersonal skills to ensure alignment and smooth teamwork.

• Tech-Savvy: Proficient in project management tools, including AI-driven optimizations.

• Attention to Detail: Ensures quality control and adherence to project goals.

• Adaptability: Comfortable navigating a fast-paced environment and handling diverse tasks.

Check out this page to listen to what some of our international members have to say about working at PermitFlow!