Onboarding Manager
As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. As an early member of the team, you’ll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You’ll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
We’d love to hear from you if you have:
2-4 years of experience in a customer facing role working with technical products
B2B SaaS experience with a technical product
Proven project management skills and experience working with multiple customers concurrently
Excellent oral and written communication skills
Experience speaking to customers representing different personas across both function and seniority
Consultative approach; ability to navigate complex business needs and technical requirements
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
You embody our values and can thrive in a constantly evolving and growing environment
Proven track record of adapting to new technologies and learning quickly
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
#LI-RP1
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Annual Base Salary Range (SF/NY Hub):
$91,000—$215,000 USD
About the job
Apply for this position
Onboarding Manager
As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. As an early member of the team, you’ll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You’ll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
We’d love to hear from you if you have:
2-4 years of experience in a customer facing role working with technical products
B2B SaaS experience with a technical product
Proven project management skills and experience working with multiple customers concurrently
Excellent oral and written communication skills
Experience speaking to customers representing different personas across both function and seniority
Consultative approach; ability to navigate complex business needs and technical requirements
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
You embody our values and can thrive in a constantly evolving and growing environment
Proven track record of adapting to new technologies and learning quickly
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
#LI-RP1
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Annual Base Salary Range (SF/NY Hub):
$91,000—$215,000 USD