Onboarding Manager - Customer Experience
To see similar active jobs please follow this link: Remote Management jobs
As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. As an early member of the team, you’ll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You’ll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!
This is a full-time role that can be held from our Berlin hub or remotely in Germany.
What you'll do at Figma:
Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
We’d love to hear from you if you have:
4-6 years of experience in a customer facing role working with technical products
B2B SaaS experience with a technical product
Proven project management skills and experience working with multiple customers concurrently
Excellent oral and written communication skills
Experience speaking to customers representing different personas across both function and seniority
Consultative approach; ability to navigate complex business needs and technical requirements
Written and spoken fluency in English and German
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
You embody our values and can thrive in a constantly evolving and growing environment
Proven track record of adapting to new technologies and learning quickly
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
About the job
Onboarding Manager - Customer Experience
To see similar active jobs please follow this link: Remote Management jobs
As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. As an early member of the team, you’ll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You’ll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!
This is a full-time role that can be held from our Berlin hub or remotely in Germany.
What you'll do at Figma:
Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
We’d love to hear from you if you have:
4-6 years of experience in a customer facing role working with technical products
B2B SaaS experience with a technical product
Proven project management skills and experience working with multiple customers concurrently
Excellent oral and written communication skills
Experience speaking to customers representing different personas across both function and seniority
Consultative approach; ability to navigate complex business needs and technical requirements
Written and spoken fluency in English and German
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
You embody our values and can thrive in a constantly evolving and growing environment
Proven track record of adapting to new technologies and learning quickly
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.