Onboarding Coach
To see similar active jobs please follow this link: Remote Customer Success jobs
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach.
We’re looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding hospitality support and onboarding to our customers around the world. Please also note that this is an entry-level position.
Location: Remote
What You Will Do:
Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform thru video conferencing, phone calls and emails
Follow up with new accounts and assist with the onboarding process
Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.
Answer product and service questions via our email ticketing system
Troubleshoot and make outbound calls for escalated issues and onboarding calls
Use training materials to keep up-to-date with the latest system updates
Attend company-wide online training sessions
Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds’ products.
Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.
Gather client feedback and requirements for future releases of the software.
Enter critical support and activity notes in salesforce
Help create and/or translate new tutorials as needed by contributing content to the database of support articles
You’ll Succeed With:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles, and/or Online Travel Agency or Hospitality technology experience
Helpful to have experience with Zendesk, Salesforce, hospitality technology such as property management systems.
Experience in hospitality/tourism
Communication skills and a positive attitude
Fluent English
Required - Spanish and/or Portuguese language skills
Problem-solving skills and emotional management
More than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection
About the job
Onboarding Coach
To see similar active jobs please follow this link: Remote Customer Success jobs
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach.
We’re looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding hospitality support and onboarding to our customers around the world. Please also note that this is an entry-level position.
Location: Remote
What You Will Do:
Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform thru video conferencing, phone calls and emails
Follow up with new accounts and assist with the onboarding process
Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.
Answer product and service questions via our email ticketing system
Troubleshoot and make outbound calls for escalated issues and onboarding calls
Use training materials to keep up-to-date with the latest system updates
Attend company-wide online training sessions
Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds’ products.
Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.
Gather client feedback and requirements for future releases of the software.
Enter critical support and activity notes in salesforce
Help create and/or translate new tutorials as needed by contributing content to the database of support articles
You’ll Succeed With:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles, and/or Online Travel Agency or Hospitality technology experience
Helpful to have experience with Zendesk, Salesforce, hospitality technology such as property management systems.
Experience in hospitality/tourism
Communication skills and a positive attitude
Fluent English
Required - Spanish and/or Portuguese language skills
Problem-solving skills and emotional management
More than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection