Near Shore Sr. IT Specialist
CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. CSG Inc has several openings for talented mid-senior level remote IT Specialists, to join our growing team for extended contract opportunities. The preferred location is South America or Europe, although the positions are open to candidates worldwide (due to time zone concerns, we are unable to consider candidates from Asia at this time). All work for this position will be remote. Candidates must be knowledgeable in basic computer & network troubleshooting and be capable of clearly and concisely guiding users of various skill levels on troubleshooting steps. They must also be fluent in the English language, thoughtful, organized, and be a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers.
Position Summary:
Remote IT specialists will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and remote support tools, and collaborate with onshore IT Specialists, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.
Job Description:
Provide IT support services to commercial and residential customers.
Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants.
Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts
Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs
Diagnose and resolve technical hardware, software, and network issues
Perform proactive system maintenance on internal and client IT infrastructure
Create, update, and refine IT infrastructure and services documentation
Research issues using available information resources
Management of IT vendors and service providers
Document all help desk interactions and resolutions in the appropriate ticketing tool
Proactively identify and recommend corrective actions to avoid potentially serious outages
Inform management of recurring problems
Remain current with industry changes/trends in IT
Refine existing and develop new SOPs
Other duties as assigned
Qualifications:
Minimum Required Education & Experience
A minimum of 3+ years of IT support experience.
Professional level of fluency in both written and spoken English.
Preferred qualifications:
Knowledge of IT best practices in supporting corporate customers with HIPAA requirements.
Working knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.
Proficiency in web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus
PowerShell, batch file creation, and Putty experience a plus
Application packaging, testing, and deployment with MS Intune
Knowledge, Skills & Abilities:
Self-starter who proactively identifies issues and proposes solutions
Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies
Experience with SQL Server and MySQL
Knowledge of VoIP telephony systems
Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding
Related experience and training in troubleshooting and providing Help Desk Support
Responsibilities of this role require that the incumbent work from home. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication.
This is a Remote (work from home) position.
Near Shore Sr. IT Specialist
CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. CSG Inc has several openings for talented mid-senior level remote IT Specialists, to join our growing team for extended contract opportunities. The preferred location is South America or Europe, although the positions are open to candidates worldwide (due to time zone concerns, we are unable to consider candidates from Asia at this time). All work for this position will be remote. Candidates must be knowledgeable in basic computer & network troubleshooting and be capable of clearly and concisely guiding users of various skill levels on troubleshooting steps. They must also be fluent in the English language, thoughtful, organized, and be a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers.
Position Summary:
Remote IT specialists will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and remote support tools, and collaborate with onshore IT Specialists, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.
Job Description:
Provide IT support services to commercial and residential customers.
Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants.
Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts
Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs
Diagnose and resolve technical hardware, software, and network issues
Perform proactive system maintenance on internal and client IT infrastructure
Create, update, and refine IT infrastructure and services documentation
Research issues using available information resources
Management of IT vendors and service providers
Document all help desk interactions and resolutions in the appropriate ticketing tool
Proactively identify and recommend corrective actions to avoid potentially serious outages
Inform management of recurring problems
Remain current with industry changes/trends in IT
Refine existing and develop new SOPs
Other duties as assigned
Qualifications:
Minimum Required Education & Experience
A minimum of 3+ years of IT support experience.
Professional level of fluency in both written and spoken English.
Preferred qualifications:
Knowledge of IT best practices in supporting corporate customers with HIPAA requirements.
Working knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.
Proficiency in web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus
PowerShell, batch file creation, and Putty experience a plus
Application packaging, testing, and deployment with MS Intune
Knowledge, Skills & Abilities:
Self-starter who proactively identifies issues and proposes solutions
Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies
Experience with SQL Server and MySQL
Knowledge of VoIP telephony systems
Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding
Related experience and training in troubleshooting and providing Help Desk Support
Responsibilities of this role require that the incumbent work from home. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication.
This is a Remote (work from home) position.