Mid-Level Giving Officer
Company Description
Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.
Job Description
COORDINTES WITH
Individual Giving and Engagement Team (IGET), Marketing Strategy, Digital Marketing and Supporter Engagement, Events Lead, Public Engagement, Constituent Product Team, Donor Services, and Donors.
PURPOSE OF THE POSITION
The Mid-Level Giving Officer will play a crucial role in managing and growing a portfolio of high-capacity mid-level donors and implementing one-to-some strategies with additional mid-level donors. This position is responsible for developing and implementing strategies to retain and engage current mid-level donors and transition mid-level donors to major donor status. The ideal candidate will work closely with the Marketing Strategy, Digital, and Individual Giving and Engagement teams to create personalized donor journeys and enhance donor engagement across multiple channels.
PRIMARY RESPONSIBILITIES
•Portfolio Management: Manage a portfolio of high-capacity mid-level donors, focusing on personalized engagement and stewardship to increase retention and upgrade donors into higher giving levels. Conduct direct solicitations to all mid-level donors in portfolio. •Prospecting: Qualify new high-capacity mid-level prospects for assignment to major donor portfolios in consultation with the Mid-Level Giving Program Lead and the Senior Prospect Research Officer. •Donor Upgrades: Develop and execute strategies to upgrade mid-level donors to major donor status in collaboration with Mid-Level Giving Program Lead, Senior Manager, Direct Marketing and the Senior Prospect Research Officer by deploying creative strategies for engagement, leveraging existing content and offerings, and developing personalized communications including the promotion of non-cash giving.
•Donor Retention: Collaborate across teams to implement personalized outreach and stewardship plans to retain current mid-level donors and reduce lapsed donors. •Multi-Channel Engagement: Utilize various communication channels, including email, SMS, personalized cards, telemarketing, video messaging, and virtual/in-person events, to engage donors based on their preferences. •Data Analysis: Use data models and analytics tools (e.g., Dataro/Integral) and collaborate across high, mid and low-level donor teams to identify opportunities for donor engagement, touchpoint planning and pipeline development.
•Reporting: Coordinate with vendors and data platform managers to track and report on key performance metrics related to donor engagement, retention, and revenue growth. •Donor Maintenance: Collaborate with team members and the Development Relationship Associate to ensure timely and accurate completion of routine tasks such as gift acknowledgements, solicitation and cultivation mailings, event invitations, CRM data entry, and database coding of gifts. •Perform other related duties as required.
POSITION EXPECTATIONS
·Demonstrate Continuous Learning: Stay current with relevant professional standards, trends, donor management, compliance, and tools related to fundraising, stewardship, and donor engagement. Actively engage in learning opportunities to improve performance and effectiveness. ·Collaborate Effectively Across Teams and Partners: Build and maintain strong relationships across diverse, cross-functional internal teams and with external stakeholders such as Oxfam affiliates, partners, country offices, and donors. Contribute to a supportive, team-based culture focused on fostering strong relationships with donors and high-quality donor experience. ·Commit to Equity and Inclusion: Apply gender justice, racial equity, and inclusion practices in all work areas. Contribute to a workplace culture that centers equity.
·Promote a Safe and Accountable Culture: Uphold Oxfam’s safeguarding standard and policies. Support a safe, respectful, and accountable environment for staff, vendors, donors, and the communities we serve. ·Supports Impact-Driven Fundraising: Bring creativity, flexibility, and attention to detail to Resource Development activities. Uses a donor-centered approach and adapts strategies to strengthen supporter relationships and fundraising results. ·Travel and Work Schedule Flexibility: May require occasional travel to visit donors and prospect donors, organizational training, and retreats. Minimal travel expected.
Qualifications
EDUCATION
•Certifications in related field(s), or associate’s degree, or a combination of education and experience.
EXPERIENCE AND CORE COMPETENCIES
• 3-5 years of experience in fundraising, donor relations, or a related field, ideally in the areas of Mid-Level and/or Major Donors and/or Marketing. •Proven track record of managing donor portfolios, personally soliciting and closing gifts, and achieving fundraising goals. •Strong interpersonal and written and oral communication skills, with the ability to build relationships with donors. •Excellent listening and motivational skills. Comfort working with a variety of personal styles. Ability to keep situations from escalating into larger issues and to mitigate/resolve conflicts that do arise.
•Proficiency with Microsoft Office software, including comfort using Microsoft Excel, and experience with multi-channel fundraising strategies and tools (e.g., HubSpot, Goodkind). •Basic understanding of prospect research tools and methodology. •Analytical skills to interpret donor data and develop targeted engagement strategies. •Greater focus on strategy development and marketing for non-cash gifts. •Strong understanding of donor motivations and giving patterns. •Proficiency in donor database management and CRM systems. •Passion for the organization's mission with the ability to articulate it coherently to donors, and commitment to ethical fundraising practices.
•Strong time management and organizational skills. Ability to work well under pressure and independently with limited supervision, and as part of a team. Ability to proofread and commitment to accuracy and attention to detail. ·Ability to see jobs to completion, set priorities, and engage constructively in problem solving. ·Ability to use discretion, confidentiality, and sound judgment. ·High degree of initiative and commitment to goal attainment and quality standards. ·Knowledge of fundraising principles and practices as defined by the Association of Fundraising Professionals.
PREFERRRED QUALIFICATIONS
·Experience in an issue-oriented non-profit organization or in an international development organization.
Additional Information
Hiring Range: $68000 to 75000
Oxfam America is a Gender Just organization and an equal opportunity employer. We have a zero tolerance policy for any sexual harassment, exploitation, and/or abuse. We welcome all persons to apply and do not discriminate. We take measures to prevent discrimination against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
We are an E-Verify employer.
For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish
About the job
Apply for this position
Mid-Level Giving Officer
Company Description
Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.
Job Description
COORDINTES WITH
Individual Giving and Engagement Team (IGET), Marketing Strategy, Digital Marketing and Supporter Engagement, Events Lead, Public Engagement, Constituent Product Team, Donor Services, and Donors.
PURPOSE OF THE POSITION
The Mid-Level Giving Officer will play a crucial role in managing and growing a portfolio of high-capacity mid-level donors and implementing one-to-some strategies with additional mid-level donors. This position is responsible for developing and implementing strategies to retain and engage current mid-level donors and transition mid-level donors to major donor status. The ideal candidate will work closely with the Marketing Strategy, Digital, and Individual Giving and Engagement teams to create personalized donor journeys and enhance donor engagement across multiple channels.
PRIMARY RESPONSIBILITIES
•Portfolio Management: Manage a portfolio of high-capacity mid-level donors, focusing on personalized engagement and stewardship to increase retention and upgrade donors into higher giving levels. Conduct direct solicitations to all mid-level donors in portfolio. •Prospecting: Qualify new high-capacity mid-level prospects for assignment to major donor portfolios in consultation with the Mid-Level Giving Program Lead and the Senior Prospect Research Officer. •Donor Upgrades: Develop and execute strategies to upgrade mid-level donors to major donor status in collaboration with Mid-Level Giving Program Lead, Senior Manager, Direct Marketing and the Senior Prospect Research Officer by deploying creative strategies for engagement, leveraging existing content and offerings, and developing personalized communications including the promotion of non-cash giving.
•Donor Retention: Collaborate across teams to implement personalized outreach and stewardship plans to retain current mid-level donors and reduce lapsed donors. •Multi-Channel Engagement: Utilize various communication channels, including email, SMS, personalized cards, telemarketing, video messaging, and virtual/in-person events, to engage donors based on their preferences. •Data Analysis: Use data models and analytics tools (e.g., Dataro/Integral) and collaborate across high, mid and low-level donor teams to identify opportunities for donor engagement, touchpoint planning and pipeline development.
•Reporting: Coordinate with vendors and data platform managers to track and report on key performance metrics related to donor engagement, retention, and revenue growth. •Donor Maintenance: Collaborate with team members and the Development Relationship Associate to ensure timely and accurate completion of routine tasks such as gift acknowledgements, solicitation and cultivation mailings, event invitations, CRM data entry, and database coding of gifts. •Perform other related duties as required.
POSITION EXPECTATIONS
·Demonstrate Continuous Learning: Stay current with relevant professional standards, trends, donor management, compliance, and tools related to fundraising, stewardship, and donor engagement. Actively engage in learning opportunities to improve performance and effectiveness. ·Collaborate Effectively Across Teams and Partners: Build and maintain strong relationships across diverse, cross-functional internal teams and with external stakeholders such as Oxfam affiliates, partners, country offices, and donors. Contribute to a supportive, team-based culture focused on fostering strong relationships with donors and high-quality donor experience. ·Commit to Equity and Inclusion: Apply gender justice, racial equity, and inclusion practices in all work areas. Contribute to a workplace culture that centers equity.
·Promote a Safe and Accountable Culture: Uphold Oxfam’s safeguarding standard and policies. Support a safe, respectful, and accountable environment for staff, vendors, donors, and the communities we serve. ·Supports Impact-Driven Fundraising: Bring creativity, flexibility, and attention to detail to Resource Development activities. Uses a donor-centered approach and adapts strategies to strengthen supporter relationships and fundraising results. ·Travel and Work Schedule Flexibility: May require occasional travel to visit donors and prospect donors, organizational training, and retreats. Minimal travel expected.
Qualifications
EDUCATION
•Certifications in related field(s), or associate’s degree, or a combination of education and experience.
EXPERIENCE AND CORE COMPETENCIES
• 3-5 years of experience in fundraising, donor relations, or a related field, ideally in the areas of Mid-Level and/or Major Donors and/or Marketing. •Proven track record of managing donor portfolios, personally soliciting and closing gifts, and achieving fundraising goals. •Strong interpersonal and written and oral communication skills, with the ability to build relationships with donors. •Excellent listening and motivational skills. Comfort working with a variety of personal styles. Ability to keep situations from escalating into larger issues and to mitigate/resolve conflicts that do arise.
•Proficiency with Microsoft Office software, including comfort using Microsoft Excel, and experience with multi-channel fundraising strategies and tools (e.g., HubSpot, Goodkind). •Basic understanding of prospect research tools and methodology. •Analytical skills to interpret donor data and develop targeted engagement strategies. •Greater focus on strategy development and marketing for non-cash gifts. •Strong understanding of donor motivations and giving patterns. •Proficiency in donor database management and CRM systems. •Passion for the organization's mission with the ability to articulate it coherently to donors, and commitment to ethical fundraising practices.
•Strong time management and organizational skills. Ability to work well under pressure and independently with limited supervision, and as part of a team. Ability to proofread and commitment to accuracy and attention to detail. ·Ability to see jobs to completion, set priorities, and engage constructively in problem solving. ·Ability to use discretion, confidentiality, and sound judgment. ·High degree of initiative and commitment to goal attainment and quality standards. ·Knowledge of fundraising principles and practices as defined by the Association of Fundraising Professionals.
PREFERRRED QUALIFICATIONS
·Experience in an issue-oriented non-profit organization or in an international development organization.
Additional Information
Hiring Range: $68000 to 75000
Oxfam America is a Gender Just organization and an equal opportunity employer. We have a zero tolerance policy for any sexual harassment, exploitation, and/or abuse. We welcome all persons to apply and do not discriminate. We take measures to prevent discrimination against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
We are an E-Verify employer.
For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish