Microsoft Security Accelerator Engineer

Position Summary:  

The Microsoft Security Accelerator Engineer is a vital part of the partner journey. They focus on pre-sales product demonstrations and post-sales onboarding/implementation with partners. By ensuring partners are fully knowledgeable and comfortable with products, the Engineer helps reduce overall partner churn. They speak with partners regularly for an estimated five (5) to six (6) hours a day via Teams meetings. The Engineer is responsible for learning Microsoft solutions (e.g., Azure, Defender) and security vendors (e.g., Blackpoint). They are the technical expert in supporting partner needs through an unpredictable configuration process. 

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to): 

• Conduct product demonstrations that articulate the technical and organizational value of a solution. 

• Drive initial configuration and architecture guidance for unique customer environments. 

• Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR). 

• Work closely with sales (CAMs, PSCs, SSCs) to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set. 

• Present in-person and remote training sessions for sales teams, support teams, and other vendor related departments, as well as our partner community. 

• Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement. 

• Complete relevant Learning Management System (LMS) courses. 

Ideal Skills, Experience, and Competencies: 

• Ability to clearly communicate technical information and concepts in layman’s terms. 

• Possess an understanding of the partner channel/MSP community. 

• Ability to autonomously manage ambiguous situations. 

• Posess atrong interest in learning new and challenging platforms. 

• Ability to have technical skills combined with significant social prowess. 

• Possess a general understanding of the Microsoft 365 ecosystem. 

• Understand Cybersecurity fundamentals. 

• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem. 

• Ability to identity and learn new technology and skills without explicit guidance. 

• Ability to own difficult situations and follow through to completion . 

Required Behaviors: 

• Compassionate Candour—We aim to assist others with candid, actionable feedback.  

• Seek to Understand—Be open, curious and committed to learning. 

• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8. 

• Do What You Say—Take ownership and honor your commitments; prioritize and deliver. 

• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes. 

• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission. 

Required Education & Certifications: 

• B.A./B.S. or education in related field or equivalent work experience 

• MTA Cloud Fundamentals, Microsoft EAE (required before or during role), CompTIA A+, Security+, Network+ certifications are preferred. 

Compensation:

• Qualified candidates can expect a starting salary between $60,000 to $65,000 per year

Expected close date:

• Expected close date is 6/5/25