Merchant Application Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
General Summary:
The Merchant Application Specialist is responsible for ensuring an excellent experience for our partners from initial sale through to adoption and utilization of a Payments product. This role works in partnership with the Merchant Operations team to ensure the merchant application process is successful internally and externally.
Essential Duties and Responsibilities:
Provides support to the Merchant Operations team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Merchant Operations team through the explanation of facts, policies, and
practices
Ensures all necessary documentation for merchant application is complete before submission to GPI
Facilitate communications and information transfer between partner and external payment processor to
ensure a merchant account is approved for the partner
Manages and reports escalations for both partners and third parties
Follows a range of internal processes and uses multiple systems to ensure successful partner onboarding
Meets with partners to assist in the activation of their products
Responds to partner inquiries in a timely and accurate manner
Ensures internal and external documentation is up to date
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Highly analytical and data-driven mindset
Excellent time management and organizational skills
Self-motivated and calm under pressure
High attention to detail
Exceptional Customer Service via phone, email and virtual meetings
Educational/Vocational/Previous Experience Recommendations:
Bachelor’s degree required in related field or equivalent business experience
2+ years of related experience
Preferred: Knowledge of Salesforce, Case Management, ConnectWise PSA
Preferred: Experience working in the payment sector
Working Conditions:
Hybrid/Remote/On-Site depending on location
Merchant Application Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
General Summary:
The Merchant Application Specialist is responsible for ensuring an excellent experience for our partners from initial sale through to adoption and utilization of a Payments product. This role works in partnership with the Merchant Operations team to ensure the merchant application process is successful internally and externally.
Essential Duties and Responsibilities:
Provides support to the Merchant Operations team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Merchant Operations team through the explanation of facts, policies, and
practices
Ensures all necessary documentation for merchant application is complete before submission to GPI
Facilitate communications and information transfer between partner and external payment processor to
ensure a merchant account is approved for the partner
Manages and reports escalations for both partners and third parties
Follows a range of internal processes and uses multiple systems to ensure successful partner onboarding
Meets with partners to assist in the activation of their products
Responds to partner inquiries in a timely and accurate manner
Ensures internal and external documentation is up to date
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Highly analytical and data-driven mindset
Excellent time management and organizational skills
Self-motivated and calm under pressure
High attention to detail
Exceptional Customer Service via phone, email and virtual meetings
Educational/Vocational/Previous Experience Recommendations:
Bachelor’s degree required in related field or equivalent business experience
2+ years of related experience
Preferred: Knowledge of Salesforce, Case Management, ConnectWise PSA
Preferred: Experience working in the payment sector
Working Conditions:
Hybrid/Remote/On-Site depending on location