Member Engagement Specialist
Why CBT Nuggets is a great place to work:
Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.
We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.
Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.
Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.
SCOPE & GENERAL PURPOSE OF JOB:
The Member Engagement Specialist will identify areas of opportunity to engage members and develop plans and procedures for the inbound sales team to re-engage members who are not using the platform.
PRIMARY RESPONSIBILITIES:
Directly responsible for the membership retention rate.
Will run the Beta Testing program.
Will create internal Adept courses for each new product released to make the inbound sales team proficient with the service and support of each new product before the beta testing period ends.
Will provide professional services for high-value customers as needed and/or provide the training, strategy, and plan for the Inbound Sales team to provide the professional services needed.
Responsible for the Adept onboarding program for members, created primarily through Adept courses and skills.
Will create strategies and plans for Inbound Sales to execute to address any member at risk of cancelling the membership.
Will work with product owners to ensure engagement is getting appropriate attention with new and existing products.
KEY PERFORMANCE INDICATORS:
Membership retention rate
Usage of the platform
Usage of the training
Health score deltas (change to health scores for at-risk customers)
SKILLS/COMPETENCIES:
Must have a full command of the product, to include the Adept delivery platform and the content.
Must understand IT professionals' and training managers motivations and behavior patterns.
Must be creative and hard-working.
Must have impeccable attention to detail.
Must have experience with AI and an understanding of how and when to use it in performing duties.
Must have excellent interpersonal skills and exhibit empathy to co-workers and learners.
COMPENSATION/EMPLOYMENT TERMS:
This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
Generous employee benefits.
$80k annual salary.
1 share of the company's profit-sharing plan will be paid as a bonus each time the company reaches the “Distribution” milestone.
CBT NUGGETS MISSION
To continually improve the effectiveness of learning.
CBT NUGGETS BRAND COMPONENTS:
Position: The distinct point of difference our brand holds in the minds of our target audience.
- IT training you can trust.
Personality: The human traits that describe our brand as if it were a person.
-Passionate, empathetic, and accountable.
Promise: The consistent experience we commit to providing at every touchpoint.
- Learner First
Interviewing Tips
What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.
Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.
Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.
Smile, and enjoy the process.
Third-Party Solicitation
Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant.'
Equal Opportunity/Affirmative Action Employer
CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.
CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.
CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.
About the job
Apply for this position
Member Engagement Specialist
Why CBT Nuggets is a great place to work:
Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.
We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.
Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.
Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.
SCOPE & GENERAL PURPOSE OF JOB:
The Member Engagement Specialist will identify areas of opportunity to engage members and develop plans and procedures for the inbound sales team to re-engage members who are not using the platform.
PRIMARY RESPONSIBILITIES:
Directly responsible for the membership retention rate.
Will run the Beta Testing program.
Will create internal Adept courses for each new product released to make the inbound sales team proficient with the service and support of each new product before the beta testing period ends.
Will provide professional services for high-value customers as needed and/or provide the training, strategy, and plan for the Inbound Sales team to provide the professional services needed.
Responsible for the Adept onboarding program for members, created primarily through Adept courses and skills.
Will create strategies and plans for Inbound Sales to execute to address any member at risk of cancelling the membership.
Will work with product owners to ensure engagement is getting appropriate attention with new and existing products.
KEY PERFORMANCE INDICATORS:
Membership retention rate
Usage of the platform
Usage of the training
Health score deltas (change to health scores for at-risk customers)
SKILLS/COMPETENCIES:
Must have a full command of the product, to include the Adept delivery platform and the content.
Must understand IT professionals' and training managers motivations and behavior patterns.
Must be creative and hard-working.
Must have impeccable attention to detail.
Must have experience with AI and an understanding of how and when to use it in performing duties.
Must have excellent interpersonal skills and exhibit empathy to co-workers and learners.
COMPENSATION/EMPLOYMENT TERMS:
This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
Generous employee benefits.
$80k annual salary.
1 share of the company's profit-sharing plan will be paid as a bonus each time the company reaches the “Distribution” milestone.
CBT NUGGETS MISSION
To continually improve the effectiveness of learning.
CBT NUGGETS BRAND COMPONENTS:
Position: The distinct point of difference our brand holds in the minds of our target audience.
- IT training you can trust.
Personality: The human traits that describe our brand as if it were a person.
-Passionate, empathetic, and accountable.
Promise: The consistent experience we commit to providing at every touchpoint.
- Learner First
Interviewing Tips
What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.
Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.
Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.
Smile, and enjoy the process.
Third-Party Solicitation
Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant.'
Equal Opportunity/Affirmative Action Employer
CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.
CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.
CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.