Marketplace Success Manager - Education
To see similar active jobs please follow this link: Remote Customer Success jobs
About Clipboard Education:
Clipboard is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for labor talent. We started in healthcare and have since expanded into education with the same two-sided marketplace, by providing substitute teachers and other classroom staff greater flexibility to work when and where they want, while giving schools access to on-demand talent. Clipboard Education is small among a host of competitors, and delivering an exceptional customer experience while staying close to customer problems is one of our competitive advantages. This role doubles down on those efforts.
About the Role:
We are extremely excited about the opportunities we’re seeing in providing substitute teachers and other classroom staff to K-12 schools. As we grow our customer base in existing markets and new ones, we know the importance of staying high touch with our customers on both sides of the marketplace. This role could be the right fit for you if you love building relationships with customers and you are hungry to get your hands dirty solving problems for customers on a daily basis
You are ready to act as a high-ownership, high-execution Account Manager, and sometimes Recruiter, and sometimes Support, or whatever else is required, for both sides of the marketplace in our key metros. You will be accountable to - and take pride in - the success of substitute teachers and schools in your market(s).
You Should Expect To:
Onboard and support new schools in your market
Build relationships with existing schools in your market
Collect and deliver sub feedback to maintain the quality of our marketplace
Help onboard new supply
Identify and solve customer problems
An Excellent Hire Will:
Proactively gather and communicate clues from schools & subs on ways to deliver a better experience
Diligently track changes across subs and schools to surface patterns
Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market
Care deeply about the success of the market
Find a way to solve our customers’ problems, 100% of the time
What School Success Looks Like:
Doing onboarding calls with schools and setting up 30-day check-ins
Doing 30 day check-ins with schools
Calling schools who appear happy with us to build relationships and drive referrals and utilization
Calling schools who are having a poor experience with us to figure out how we can improve their experience
Calling schools with low utilization to try and activate more demand
Resolving support/tech issues that schools have as needed
Collecting feedback from schools on subs they’ve worked with
What Sub Success Looks Like:
Helping new subs onboard to Clipboard, understand how it works and get the correct documents approved
Packaging and providing feedback from schools to subs
Monitoring feedback resolution to ensure our quality floor remains high
Resolving support/tech issues that subs have as-needed
Identifying supply gaps so we can activate more supply when schools are having a poor fill experience
Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs
About the job
Marketplace Success Manager - Education
To see similar active jobs please follow this link: Remote Customer Success jobs
About Clipboard Education:
Clipboard is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for labor talent. We started in healthcare and have since expanded into education with the same two-sided marketplace, by providing substitute teachers and other classroom staff greater flexibility to work when and where they want, while giving schools access to on-demand talent. Clipboard Education is small among a host of competitors, and delivering an exceptional customer experience while staying close to customer problems is one of our competitive advantages. This role doubles down on those efforts.
About the Role:
We are extremely excited about the opportunities we’re seeing in providing substitute teachers and other classroom staff to K-12 schools. As we grow our customer base in existing markets and new ones, we know the importance of staying high touch with our customers on both sides of the marketplace. This role could be the right fit for you if you love building relationships with customers and you are hungry to get your hands dirty solving problems for customers on a daily basis
You are ready to act as a high-ownership, high-execution Account Manager, and sometimes Recruiter, and sometimes Support, or whatever else is required, for both sides of the marketplace in our key metros. You will be accountable to - and take pride in - the success of substitute teachers and schools in your market(s).
You Should Expect To:
Onboard and support new schools in your market
Build relationships with existing schools in your market
Collect and deliver sub feedback to maintain the quality of our marketplace
Help onboard new supply
Identify and solve customer problems
An Excellent Hire Will:
Proactively gather and communicate clues from schools & subs on ways to deliver a better experience
Diligently track changes across subs and schools to surface patterns
Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market
Care deeply about the success of the market
Find a way to solve our customers’ problems, 100% of the time
What School Success Looks Like:
Doing onboarding calls with schools and setting up 30-day check-ins
Doing 30 day check-ins with schools
Calling schools who appear happy with us to build relationships and drive referrals and utilization
Calling schools who are having a poor experience with us to figure out how we can improve their experience
Calling schools with low utilization to try and activate more demand
Resolving support/tech issues that schools have as needed
Collecting feedback from schools on subs they’ve worked with
What Sub Success Looks Like:
Helping new subs onboard to Clipboard, understand how it works and get the correct documents approved
Packaging and providing feedback from schools to subs
Monitoring feedback resolution to ensure our quality floor remains high
Resolving support/tech issues that subs have as-needed
Identifying supply gaps so we can activate more supply when schools are having a poor fill experience
Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs