Manager - Technical Implementation

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You Will Solve

As the Manager of Technical Implementation, you will lead and grow a team of skilled Technical Implementation Managers (TIMs) who are critical to the success of Red Canary’s customer onboarding process. You will provide strategic direction, mentorship, and operational oversight to ensure customers are set up for success with Red Canary’s solutions. In addition, you will work cross-functionally to drive continuous improvement, evolve processes, and build scalable frameworks that enhance both team performance and customer outcomes.

What You'll Do

• Team Leadership and Development:

• Recruit, mentor, and retain a team of high-performing Technical Implementation Managers, fostering their professional growth and technical expertise.

• Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure team alignment with organizational goals.

• Act as a coach and mentor, enabling the team to handle complex customer scenarios while developing scalable implementation strategies.

• Operational Excellence and Process Improvement:

• Build on the strategic vision for the Technical Implementation function, ensuring alignment with Red Canary’s business objectives.

• Establish and refine processes that enhance efficiency, scalability, and customer satisfaction during the onboarding process.

• Leverage data and analytics to identify areas for improvement and drive measurable outcomes across the team.

• Champion initiatives to automate and streamline technical setup tasks, improving team capacity and overall effectiveness.

• Customer and Cross-Functional Collaboration:

• Act as an escalation point for complex or high-impact onboarding cases, ensuring timely resolution and maintaining customer trust.

• Collaborate closely with Customer Success, Sales, Product, and Engineering teams to align implementation strategies with customer needs and product capabilities.

• Partner with leadership to influence product development and improve tools that empower the Technical Implementation team.

• Strategic Thinking and Evolution:

• Anticipate future team needs and develop a roadmap for scaling the Technical Implementation team as Red Canary grows.

• Stay informed on industry trends, tools, and best practices to ensure the team remains innovative and competitive.

• Build and maintain a knowledge-sharing culture within the team to continuously improve skills and onboarding methodologies.

What You'll Bring

• 5+ years of experience in technical implementation, onboarding, or customer success roles within SaaS, cybersecurity, or related industries.

• Proven track record of leading and developing high-performing teams, including hiring, coaching, and mentoring team members.

• Strong expertise in endpoint, cloud, and identity vendors such as Carbon Black, Crowdstrike, Microsoft Defender, Palo Alto Cortex XDR, SentinelOne, Amazon AWS, and Microsoft Azure.

• Demonstrated ability to create and scale processes, tools, and frameworks for technical onboarding and implementation.

• Exceptional organizational and strategic thinking skills, with the ability to manage competing priorities in a dynamic environment.

• Strong communication and interpersonal skills, with experience collaborating across functions and engaging with executive stakeholders.

• A growth mindset, focused on driving continuous improvement and empowering team members to excel.

Why This Role is Critical

The Manager of Technical Implementation will be instrumental in shaping the onboarding experience for Red Canary customers and driving the evolution of the team’s capabilities. Your leadership will ensure that customers achieve rapid and sustained success while positioning Red Canary as a trusted partner. If you are passionate about building world-class teams, improving processes, and delivering impactful results, this role is for you.

Base salary for this role is $114,261 - $150,000 per year. This role is also eligible for participation in the company's bonus program. This role is eligible for a grant of stock options, subject to the approval of the company's board of directors. Application deadline is April 11, 2025. 

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.