Manager, Renewals
To see similar active jobs please follow this link: Remote Customer Success jobs
An overview of this role
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Extends to that of a Senior Renewal Manager.
Manage Renewals team to ensure healthy weekly activities
Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
Responsible for all renewals of all contracts and upgrades
Collaborates with regional Sales and Customer Success leaders
Hires, coaches and develops Renewal Managers
Participates in the design and execution of the Renewals Manager playbooks
What you'll bring
Demonstrated sales or renewals management experience
Aptitude for continous improvement philosophy and strategy development and execution
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
Hiring process
You meet the eligibility criteria for internal applicants
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Manager, Renewals
To see similar active jobs please follow this link: Remote Customer Success jobs
An overview of this role
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Extends to that of a Senior Renewal Manager.
Manage Renewals team to ensure healthy weekly activities
Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
Responsible for all renewals of all contracts and upgrades
Collaborates with regional Sales and Customer Success leaders
Hires, coaches and develops Renewal Managers
Participates in the design and execution of the Renewals Manager playbooks
What you'll bring
Demonstrated sales or renewals management experience
Aptitude for continous improvement philosophy and strategy development and execution
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
Hiring process
You meet the eligibility criteria for internal applicants
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.