MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

Manager - Product Support

Figma

Part-time
USA
$136k-$238k per year
ios
customer experience
saas
swift
figma
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

  • Help build and shape the future of our Product Support weekend support

  • Craft and create premium experiences for customer base with our Figma products and brand

  • Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues

  • Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction

  • Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base

  • Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product

  • Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches

  • Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way

  • Coach team members with a focus on skill building and achieving core metric goals

  • Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans

  • Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

We'd love to hear from you if you have:

  • Experience building and leading high-performing support teams that support customers with a technical SaaS product

  • Experience managing lean weekend coverage teams in situations of ambiguity where certain resources may be unavailable

  • Coaching skills and a desire to empower others to do their best work

  • A deep understanding of customer and executive escalation management, from the point of entry through final resolution 

  • Experience in partnering with cross-functional teams such as sales and engineering 

  • Experience with leveraging data and insights to drive change

  • A track record of accomplishment and effectiveness with driving results in a support organization

  • Able to work over the weekend (Saturdays & Sundays)

While not required, it’s an added plus if you also have:

  • A desire and steadfast approach to continuously improve the customer and employee experience

  • Tackled problems with an agile and adaptive approach, and thrive in a constantly evolving environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

About the job

Part-time
USA
$136k-$238k per year
Posted 1 year ago
ios
customer experience
saas
swift
figma
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

Manager - Product Support

Figma
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure that we provide an outstanding customer experience every step of the way. You will work cross functionally with key partners such as enablement, sales, product, and engineering leadership to help grow our support center of excellence. We are looking for an experienced support leader who is passionate about crafting an environment where our customers and employees are supported to do their best work.

What you’ll do at Figma:

  • Help build and shape the future of our Product Support weekend support

  • Craft and create premium experiences for customer base with our Figma products and brand

  • Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues

  • Coach and mentor your team to achieve results with service levels, support quality, and customer satisfaction

  • Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base

  • Surface insights from our customers to our product, marketing, and engineering teams – influencing and driving improvements in our product

  • Develop strong partnerships with Product Support Learning and Performance to ensure our team is supported, ready, and knowledgeable for upcoming feature and product launches

  • Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way

  • Coach team members with a focus on skill building and achieving core metric goals

  • Cultivate strong working relationships with the People Team, Learning and Performance, and Operations to craft, deliver, and implement effective organizational change and communication plans

  • Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies

We'd love to hear from you if you have:

  • Experience building and leading high-performing support teams that support customers with a technical SaaS product

  • Experience managing lean weekend coverage teams in situations of ambiguity where certain resources may be unavailable

  • Coaching skills and a desire to empower others to do their best work

  • A deep understanding of customer and executive escalation management, from the point of entry through final resolution 

  • Experience in partnering with cross-functional teams such as sales and engineering 

  • Experience with leveraging data and insights to drive change

  • A track record of accomplishment and effectiveness with driving results in a support organization

  • Able to work over the weekend (Saturdays & Sundays)

While not required, it’s an added plus if you also have:

  • A desire and steadfast approach to continuously improve the customer and employee experience

  • Tackled problems with an agile and adaptive approach, and thrive in a constantly evolving environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.