Manager - Outbound Sales Development

See yourself at Twilio

Join the team as our next Outbound SDR Manager on Segment’s Outbound SDR Leadership team.  

About the job

We’re seeking an experienced Outbound Sales Development Manager to lead the NAMER Outbound SDR business. The Sales Development team is a strategic component of our go-to-market strategy, focusing on driving net new logos for the business. SDRs are the forefront of our Segment brand and need to be able to adjust quickly and effectively to stay ahead of the curve. 

The right person for this role is a go-getter who wants to develop + identify new pipeline opportunities across the Growth business with experience driving scaled motions across a large account list and a passion for improving customer outcomes. We are looking for someone who is excited and motivated by spending dedicated time coaching their reps and investing in them.

Responsibilities

In this role, you’ll:

• Coach and develop a high-performing team of 8–12 outbound Sales Development Representatives by providing regular feedback, 1:1 mentoring, and structured training to sharpen prospecting skills and elevate performance.

  • Own team performance metrics such as activity levels, conversion rates, and pipeline contribution by continuously analyzing data to refine outreach strategies and improve results.

  • Collaborate cross-functionally with sales leadership and GTM partners to establish feedback loops and drive a consistent, high-quality pipeline generation cadence that supports closed revenue.

  • Partner with SDRs to refine account targeting strategies, focus on the right buyer personas, and coach on effective messaging tactics and cold calling—grounded in a strong understanding of the CDP space and how to apply use cases in prospecting.

  • Drive adoption of the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, Common Room, etc.) to streamline workflows and improve efficiency.

  • Address performance gaps through structured coaching plans, proactive HR collaboration, and by creating a culture of psychological safety and continuous feedback.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation

• Strong track record of consistently meeting/exceeding quotas

• Experience executing an outbound pipe gen motion with a metrics-based approach that balances strategic outreach with key KPIs

• Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects

• Strong understanding of the Martech industry and the role of data in driving business decisions

• Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, Common Room, and Gong

• Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite

• Ability to operationalize upmarket success + execute on pipeline strategy at scale through data analysis + 1:1 coaching   

Desired:

• Experience supporting and/or selling SaaS products (CDP or Martech preferred) 

• Strong analytical skills with an understanding of forecasting & pipeline management

• Cross-selling and multi-threading experience in IT, Marketing, Data, Product, Analytics and Engineering

• Experience integrating AI into a pipegen motion

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $121,100 - $151,300.

• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700.

• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100.

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until May 29th, 2025, but may change based on business needs.