Manager - MarTech Operations
To see similar active jobs please follow this link: Remote Development jobs
About the Role:
This is a unique opportunity to play a critical role in the Hims & Hers customer journey. The Manager, MarTech Operations will be a power user of our Marketing Automation Platform, Braze, and will be responsible for discovery, documentation, development, QA, monitoring, reporting, troubleshooting, and supporting complex customer journeys for our Lifecycle Management Team. You will do this across multiple channels including email, SMS, push, web, in-app, and potentially expand into other channels like direct mail. You’ll also work with cross-functional partners in product and engineering to design, request, and troubleshoot technical data streams.
You Will:
Own CRM QA, platform housekeeping, as well as deployment and execution of priority campaigns
Collaborate with lifecycle managers and data teams to ensure marketing journeys are operational and successful, and take immediate action in case of failures
Assist with architecture and technical evaluation for customer communication solutions
Adhere to best practices while continuously seeking process improvements
Create, maintain, and refine detailed documentation and SOPs including operational processes, workflows, and training documents
Seek opportunities to keep our platforms orderly and improve operational efficiencies
You Have:
3+ years B2C, DTC industry experience
Experience with Top Tier ESP’s (Braze is a Critical Success)
Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking
Ability to work across different teams, platforms, languages, systems, etc.
Solid track record of implementing large-scale, complex B2C email/SMS/push campaigns
Understanding event streams, customer actions, and user profiles
Preferred Qualifications:
Strong sense of ownership and entrepreneurial spirit
Strong collaboration and problem-solving skills
Relentlessly high standards and high attention to detail
Avid documentarian
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
#LI-Remote
About the job
Manager - MarTech Operations
To see similar active jobs please follow this link: Remote Development jobs
About the Role:
This is a unique opportunity to play a critical role in the Hims & Hers customer journey. The Manager, MarTech Operations will be a power user of our Marketing Automation Platform, Braze, and will be responsible for discovery, documentation, development, QA, monitoring, reporting, troubleshooting, and supporting complex customer journeys for our Lifecycle Management Team. You will do this across multiple channels including email, SMS, push, web, in-app, and potentially expand into other channels like direct mail. You’ll also work with cross-functional partners in product and engineering to design, request, and troubleshoot technical data streams.
You Will:
Own CRM QA, platform housekeeping, as well as deployment and execution of priority campaigns
Collaborate with lifecycle managers and data teams to ensure marketing journeys are operational and successful, and take immediate action in case of failures
Assist with architecture and technical evaluation for customer communication solutions
Adhere to best practices while continuously seeking process improvements
Create, maintain, and refine detailed documentation and SOPs including operational processes, workflows, and training documents
Seek opportunities to keep our platforms orderly and improve operational efficiencies
You Have:
3+ years B2C, DTC industry experience
Experience with Top Tier ESP’s (Braze is a Critical Success)
Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking
Ability to work across different teams, platforms, languages, systems, etc.
Solid track record of implementing large-scale, complex B2C email/SMS/push campaigns
Understanding event streams, customer actions, and user profiles
Preferred Qualifications:
Strong sense of ownership and entrepreneurial spirit
Strong collaboration and problem-solving skills
Relentlessly high standards and high attention to detail
Avid documentarian
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
#LI-Remote