Manager, Implementation
To see similar active jobs please follow this link: Remote Consulting jobs
Job Description Summary:
Rackspace is looking for a new Leader for our Global Implementation Team. The ideal candidate will be responsible for developing and leading a team of Private Cloud Implementation Coordinators and Project Managers, and partnering with teams across the segment to achieve Fanatical results to our customers. This Racker will be required to develop a solid understanding of changes in the business, and help design and enable new and innovative ways of delivering a Fanatical Onboarding experience to our customers, from Pre-sales all the way through to Support. A passion for quality and a Fanatical support attitude is a must, you must enjoy getting into the details and driving continuous improvement.
We are interested in you as we want your hard work and dedication to aid our team in catapulting our customers to amazing continued success and to help drive us to the next level of Fanatical Support! You will solve issues by utilizing your own creative techniques to enable your team to deliver Fanatical Support, which also means you’ll be a key partner in building strong relationships with our customers.
Job Responsibilitie
* Hire, coach, and manage a team of Support Rackers; provide constant feedback and guidance to your team to enable their growth and development.
* Manage day-to-day activities of the Implementation Team including live coaching and mentoring, tracking and evaluating KPI's related to onboarding (such as build activity, volume, etc.).
* Identify and make recommendations for improvements around processes, efficiency, and productivity of the Onboarding Team.
* Partner with Sales and Support Teams to ensure intake for new customers meet their expectation and that handoffs maintain a positive customer experience.
* Build team culture - keep the team engaged, informed, and motivated; foster a collaborative team environment with creative incentive and recognition strategies .
* Help develop best practice strategies for onboarding customers.
Qualifications
* People management experience leading a team; demonstrated success in achieving results through leading others .
* Solid understanding of cloud technology.
* Ability to adapt/adjust priorities in a fast-paced, constantly changing environment.
* Alignment with Rackspace's Core Values and business strategy.
* Ability to adapt working style and approach to best communicate with various business contacts.
* Experience with managing projects end to end and coordinating with multiple departments..
* Strong organizational skills and the ability to quickly adapt to change. Preferred Qualifications:* 12 years of minimum professional experience.
* 7 years relevant hosting experience.
* Bachelor’s degree in related field. * Certified Scrum Master, PMP, ITIL.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
About the job
Manager, Implementation
To see similar active jobs please follow this link: Remote Consulting jobs
Job Description Summary:
Rackspace is looking for a new Leader for our Global Implementation Team. The ideal candidate will be responsible for developing and leading a team of Private Cloud Implementation Coordinators and Project Managers, and partnering with teams across the segment to achieve Fanatical results to our customers. This Racker will be required to develop a solid understanding of changes in the business, and help design and enable new and innovative ways of delivering a Fanatical Onboarding experience to our customers, from Pre-sales all the way through to Support. A passion for quality and a Fanatical support attitude is a must, you must enjoy getting into the details and driving continuous improvement.
We are interested in you as we want your hard work and dedication to aid our team in catapulting our customers to amazing continued success and to help drive us to the next level of Fanatical Support! You will solve issues by utilizing your own creative techniques to enable your team to deliver Fanatical Support, which also means you’ll be a key partner in building strong relationships with our customers.
Job Responsibilitie
* Hire, coach, and manage a team of Support Rackers; provide constant feedback and guidance to your team to enable their growth and development.
* Manage day-to-day activities of the Implementation Team including live coaching and mentoring, tracking and evaluating KPI's related to onboarding (such as build activity, volume, etc.).
* Identify and make recommendations for improvements around processes, efficiency, and productivity of the Onboarding Team.
* Partner with Sales and Support Teams to ensure intake for new customers meet their expectation and that handoffs maintain a positive customer experience.
* Build team culture - keep the team engaged, informed, and motivated; foster a collaborative team environment with creative incentive and recognition strategies .
* Help develop best practice strategies for onboarding customers.
Qualifications
* People management experience leading a team; demonstrated success in achieving results through leading others .
* Solid understanding of cloud technology.
* Ability to adapt/adjust priorities in a fast-paced, constantly changing environment.
* Alignment with Rackspace's Core Values and business strategy.
* Ability to adapt working style and approach to best communicate with various business contacts.
* Experience with managing projects end to end and coordinating with multiple departments..
* Strong organizational skills and the ability to quickly adapt to change. Preferred Qualifications:* 12 years of minimum professional experience.
* 7 years relevant hosting experience.
* Bachelor’s degree in related field. * Certified Scrum Master, PMP, ITIL.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.