Manager - Contract Management

HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries. 

As a Manager on our Scaled Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future.

In this role, you’ll get to:

• Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers

• Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members

• Build strong working relationships with other managers, directors and executives across the business

• Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks

• Analyze customer and performance data to make informed decisions about operational and procedural changes

• Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals

• Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired

We're looking for people who have:

• Passion and commitment for helping customers succeed and grow with HubSpot

• Clear history of coaching and developing individual contributors 

• Strong analytical skills to identify team trends and patterns to drive results

• Familiarity of interaction between contracts, terms of service and legal requirements

• Clear and articulate communication skills with the ability to effectively drive a negotiation

• Phenomenal organizational skills and attention to detail with a track record of driving efficiencies

• Experience navigating and resolving customer escalations

• Ability to communicate effectively in small and large groups

• Intellectual curiosity and a resourceful approach to problem solving

• Passion for helping individual performers meet their personal and professional goals

• Personal responsibility to achieve team goals

• 1-5 years of management experience is preferred, but not required