Manager - Billing Operations
To see similar active jobs please follow this link: Remote Management jobs
See yourself at Twilio
Join the team as Twilio’s next Manager, Billing Operations.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
Twilio is growing rapidly and seeking a Manager, Billing Operations to lead and grow our Billing Team in Mexico. The person in this role will be a results oriented individual who is motivated to tackle complex problems, has a “can do” attitude, is passionate about metrics, and is willing to go above and beyond to help our customers. Reporting to the Senior Billing Operations Manager based in Dublin, Ireland, this position is critical in supporting Twilio’s efforts to provide a 24/7 service to our customers & their billing needs.
Responsibilities
In this role, you’ll:
Provide direct supervision to a team of Billing Analysts within the Billing Operations Department. You will ensure that the team is consistently providing a first class service that is efficient, effective, customer and delivery focused and resilient. Manage the on boarding of customer contracts, pricing models and billing of customers (domestic and international). Ensuring customers’ invoices are accurate and sent in a timely manner.
Provide a first class service by managing customers queries and their timely responses through spending time to deeply understand & solve problems from their perspective.
Participate in month end close, including: Managing and tracking recurring billing and manage approvals. Your role is key to driving excellence to ensure that we achieve the highest level of quality for our customers.
Mentor team members, refining processes and provide training working closely with the other Billing seniors within the team. Monitor performance effectively and take action where necessary with poor performance. Interact extensively across all functional teams within Billing Operations & Twilio.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of accounting/finance/operations experience.
Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
Strong experience in the area of Billings / Revenue / Order to Cash.
Demonstrated problem-solving, strong interpersonal and communication skills.
Solid experience working with large volume transactions.
Strong attention to detail.
Ability to influence and build effective working relationships with all levels of the organization.
Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced functions such as VLOOKUP.
Excellent written and verbal communication skills in English.
Desired:
Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
2-3 years of managerial experience in Billings/Revenue for a publicly traded company.
SOX experience.
Proficient Spanish and Portuguese.
Location
This role will be remote, and based in Mexico City or Guadalajara, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
About the job
Manager - Billing Operations
To see similar active jobs please follow this link: Remote Management jobs
See yourself at Twilio
Join the team as Twilio’s next Manager, Billing Operations.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
Twilio is growing rapidly and seeking a Manager, Billing Operations to lead and grow our Billing Team in Mexico. The person in this role will be a results oriented individual who is motivated to tackle complex problems, has a “can do” attitude, is passionate about metrics, and is willing to go above and beyond to help our customers. Reporting to the Senior Billing Operations Manager based in Dublin, Ireland, this position is critical in supporting Twilio’s efforts to provide a 24/7 service to our customers & their billing needs.
Responsibilities
In this role, you’ll:
Provide direct supervision to a team of Billing Analysts within the Billing Operations Department. You will ensure that the team is consistently providing a first class service that is efficient, effective, customer and delivery focused and resilient. Manage the on boarding of customer contracts, pricing models and billing of customers (domestic and international). Ensuring customers’ invoices are accurate and sent in a timely manner.
Provide a first class service by managing customers queries and their timely responses through spending time to deeply understand & solve problems from their perspective.
Participate in month end close, including: Managing and tracking recurring billing and manage approvals. Your role is key to driving excellence to ensure that we achieve the highest level of quality for our customers.
Mentor team members, refining processes and provide training working closely with the other Billing seniors within the team. Monitor performance effectively and take action where necessary with poor performance. Interact extensively across all functional teams within Billing Operations & Twilio.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of accounting/finance/operations experience.
Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
Strong experience in the area of Billings / Revenue / Order to Cash.
Demonstrated problem-solving, strong interpersonal and communication skills.
Solid experience working with large volume transactions.
Strong attention to detail.
Ability to influence and build effective working relationships with all levels of the organization.
Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced functions such as VLOOKUP.
Excellent written and verbal communication skills in English.
Desired:
Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
2-3 years of managerial experience in Billings/Revenue for a publicly traded company.
SOX experience.
Proficient Spanish and Portuguese.
Location
This role will be remote, and based in Mexico City or Guadalajara, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.