Learning Platform Experience Manager

The Learning Platform Experience Manager is responsible for fostering engagement and creating a seamless user experience across learning technologies. This role owns content curation, promotion, and data-driven system enhancements. The Learning Platform Experience Manager plays a central role in increasing utilization and enriching digital engagement initiatives, directly impacting customer adoption and the overall success of our learning programs.

Key Responsibilities

Platform Management  & Experience

• Lead front-end platform customization to maximize engagement and enhance the user experience

• Execute self-directed training content publication, including associated quality reviews

• Manage events and user groups for virtual instructor-led training (vILT) sessions

• Design, document, and implement scalable technology solutions for digital learning

• Maintain user access permissions and syndicated content

• Monitor and analyze platform activity to generate actionable insights and inform strategy

• Investigate reported issues and provide basic LMS support related to student records/learner data

• Collaborate with IT to facilitate and track ongoing system enhancements and updates (e.g., integrations) 

Content Operations

• Execute digital engagement strategies to promote training within the Community 

• Partner with CS Ops, Customer Success, and Technical Support to create and support digital campaigns 

• Deliver surveys and interface with customers to gather feedback 

• Provide multimedia support to Learning Experience Designers, including minor edits and file preparation for various learning assets

Required Qualifications

• Four-year degree or equivalent in web development, instructional technology, graphic design, or a related discipline  

• 3+ years of experience with Learning Management System administration, Content Management System administration, or Community management 

• 3+ years of  front-end web experience with demonstrable skills in HTML, CSS, and JavaScript 

• Travel up to approximately 25% (US)

• Work cooperatively with others within the organization and other cross-functional stakeholders.

• Work well in fast-paced, high-stress environments.

• Has predictable, reliable attendance.

Preferred Qualifications

• Skilljar LMS administration experience

• Technical certifications: Front-end development, UX, digital marketing, web analytics

• Graphic, web, or UX/UI design portfolio of professional work available

Skills and Competencies

• Proven capability in content management and system administration (LMS or similar technology).

• Exceptional organizational, analytical, and problem-solving abilities.

• Proficiency in applying user-centric design principles, with experience using design technologies such as Adobe Creative Cloud and/or Figma. Attention to detail and focus on quality across outputs.

• Customer-centric attitude and a genuine passion for technology and digital user enablement.

• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.  

• Foundational knowledge of IT environments, troubleshooting, and networking concepts.

• Demonstrated ability to quickly learn complex technical concepts.

The base salary for this role is between $110,000 - $120,000 plus annual bonus