Learning & Development Team Lead (Operations)
To see similar active jobs please follow this link: Remote Human Resources jobs
đź“Ť This Role is Open to candidates in Canada, the United Kingdom, and non-UK European countries.
We operate 24/7 and follow a rotating roster
Estimated annual compensation: USD $50 000 to $90 000. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
About the Role:
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 270 team members who serve the 60,000+ (and growing) active professionals on our marketplace.
We’re hiring a Learning & Development Lead to turn core values into real behavior quickly, consistently, and at scale. You’ll lead a team that builds coaching and training programs to elevate performance in a fast-paced, frontline environment. As a solution software company, the vast majority of the time, the first person a customer speaks with via phone or chat is a support associate. Your work will shape how they show up and ensure those first impressions reflect our values.
Your Team Will Teach:
Empathy as default Judgment as instinct Excellence as baseline
What You & Your Team Will Own:
Build onboarding, upskilling, and coaching programs that make our values measurable and repeatable starting with Worker Support and expanding to leadership.
Develop agents and managers to deliver world-class service rooted in empathy, curiosity, and critical thinking.
Operationalize speed, ownership, and feedback into everyday team behavior.
Design coaching systems that drive real-time improvement and reinforce excellence.
Build feedback loops that surface gaps early, test solutions fast, and measure impact with precision.
Raise the bar for how people show up, not just what they know.
What You Bring:
Several years in L&D, enablement, or adjacent fields, including 2+ years managing a team
Proven track record of programs that cut ramp time, improve outcomes, or shift day-to-day performance
Clear, decision-grade written communication
A portfolio of systems or programs you've built, led, and improved based on feedback
Comfort operating in fast-paced, high-autonomy environments with strong feedback loops
A mindset grounded in data, first-hand observation, and real-world behavior change not theory
Bonus: Experience with customer support or contact center teams
This Role Is Not for You If You:
Think training is about information, not performance
Avoid hard conversations about underperformance
Prefer secondhand insights over real customer interactions
Wait for direction instead of finding and owning problems
What We Offer:
Competitive compensation 100% remote work Unlimited vacation
About the job
Learning & Development Team Lead (Operations)
To see similar active jobs please follow this link: Remote Human Resources jobs
đź“Ť This Role is Open to candidates in Canada, the United Kingdom, and non-UK European countries.
We operate 24/7 and follow a rotating roster
Estimated annual compensation: USD $50 000 to $90 000. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
About the Role:
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 270 team members who serve the 60,000+ (and growing) active professionals on our marketplace.
We’re hiring a Learning & Development Lead to turn core values into real behavior quickly, consistently, and at scale. You’ll lead a team that builds coaching and training programs to elevate performance in a fast-paced, frontline environment. As a solution software company, the vast majority of the time, the first person a customer speaks with via phone or chat is a support associate. Your work will shape how they show up and ensure those first impressions reflect our values.
Your Team Will Teach:
Empathy as default Judgment as instinct Excellence as baseline
What You & Your Team Will Own:
Build onboarding, upskilling, and coaching programs that make our values measurable and repeatable starting with Worker Support and expanding to leadership.
Develop agents and managers to deliver world-class service rooted in empathy, curiosity, and critical thinking.
Operationalize speed, ownership, and feedback into everyday team behavior.
Design coaching systems that drive real-time improvement and reinforce excellence.
Build feedback loops that surface gaps early, test solutions fast, and measure impact with precision.
Raise the bar for how people show up, not just what they know.
What You Bring:
Several years in L&D, enablement, or adjacent fields, including 2+ years managing a team
Proven track record of programs that cut ramp time, improve outcomes, or shift day-to-day performance
Clear, decision-grade written communication
A portfolio of systems or programs you've built, led, and improved based on feedback
Comfort operating in fast-paced, high-autonomy environments with strong feedback loops
A mindset grounded in data, first-hand observation, and real-world behavior change not theory
Bonus: Experience with customer support or contact center teams
This Role Is Not for You If You:
Think training is about information, not performance
Avoid hard conversations about underperformance
Prefer secondhand insights over real customer interactions
Wait for direction instead of finding and owning problems
What We Offer:
Competitive compensation 100% remote work Unlimited vacation