Learning & Development Lead
To see similar active jobs please follow this link: Remote Human Resources jobs
📍 Where? Anywhere in the world — this is a 100% remote position.
Worker Operations is hiring a Learning & Development Lead to build the kind of training culture most companies only talk about. You’ll manage a team focused on one goal: turning core company values into actual behavior, fast, consistently, and at scale. If you’re energized by coaching, raising the bar, and shipping training that changes how people actually perform, keep reading
Why This Role, Why Us
If you want to own more than a calendar of training sessions and instead lead the team responsible for shaping how a high-velocity company develops talent this is your platform. You'll have autonomy, scope, and accountability. We move fast. We fix what doesn’t work. And we believe great learning systems are strategic infrastructure.
This role exists to build the team that teaches:
Empathy as default
Judgment as instinct
Excellence as baseline
What You & Your Team Will Own
Lead the L&D team to build onboarding, upskilling, and coaching programs that make our values practical, measurable, and repeatable.
Develop managers and agents to deliver world-class service with empathy, curiosity, and critical thinking.
Turn values into actions making speed, ownership, and feedback part of everyday behavior across Worker Operations.
Design coaching systems that drive real-time improvement and reinforce excellence across teams.
Create feedback loops that identify gaps quickly, test solutions fast, and measure performance with precision.
Raise the standard not just for what people know, but how they show up. Every day.
What You Bring
5+ years in L&D, enablement, or adjacent fields, with 3+ years managing a team
Experience running programs that cut ramp time, improve support outcomes, or materially shift how people show up in their roles
Clear, direct writing; your training documentation reads like a decision-maker wrote it
A portfolio of systems or programs you’ve built, led, and iterated based on measurable feedback
Comfort working in high-autonomy, fast-iteration environments where speed is rewarded and weak execution is corrected quickly
A mindset grounded in data, direct observation, and practical behavior change, not theory
This role is not for you if you:
Think training is just about knowledge transfer, not performance change
Avoid hard conversations about less than excellent execution
Prefer working from secondhand insights instead of listening to calls and talking to customers
Wait for direction instead of finding the next critical problem and owning it
What We Offer:
Competitive compensation
100% remote work
Unlimited vacation
About the job
Learning & Development Lead
To see similar active jobs please follow this link: Remote Human Resources jobs
📍 Where? Anywhere in the world — this is a 100% remote position.
Worker Operations is hiring a Learning & Development Lead to build the kind of training culture most companies only talk about. You’ll manage a team focused on one goal: turning core company values into actual behavior, fast, consistently, and at scale. If you’re energized by coaching, raising the bar, and shipping training that changes how people actually perform, keep reading
Why This Role, Why Us
If you want to own more than a calendar of training sessions and instead lead the team responsible for shaping how a high-velocity company develops talent this is your platform. You'll have autonomy, scope, and accountability. We move fast. We fix what doesn’t work. And we believe great learning systems are strategic infrastructure.
This role exists to build the team that teaches:
Empathy as default
Judgment as instinct
Excellence as baseline
What You & Your Team Will Own
Lead the L&D team to build onboarding, upskilling, and coaching programs that make our values practical, measurable, and repeatable.
Develop managers and agents to deliver world-class service with empathy, curiosity, and critical thinking.
Turn values into actions making speed, ownership, and feedback part of everyday behavior across Worker Operations.
Design coaching systems that drive real-time improvement and reinforce excellence across teams.
Create feedback loops that identify gaps quickly, test solutions fast, and measure performance with precision.
Raise the standard not just for what people know, but how they show up. Every day.
What You Bring
5+ years in L&D, enablement, or adjacent fields, with 3+ years managing a team
Experience running programs that cut ramp time, improve support outcomes, or materially shift how people show up in their roles
Clear, direct writing; your training documentation reads like a decision-maker wrote it
A portfolio of systems or programs you’ve built, led, and iterated based on measurable feedback
Comfort working in high-autonomy, fast-iteration environments where speed is rewarded and weak execution is corrected quickly
A mindset grounded in data, direct observation, and practical behavior change, not theory
This role is not for you if you:
Think training is just about knowledge transfer, not performance change
Avoid hard conversations about less than excellent execution
Prefer working from secondhand insights instead of listening to calls and talking to customers
Wait for direction instead of finding the next critical problem and owning it
What We Offer:
Competitive compensation
100% remote work
Unlimited vacation