Lead Talent Guide

See yourself at Twilio

Join the team as Twilio’s next Lead Talent Guide.

About the job

This position requires coordination support, mentorship, problem-solving skills, and contributing to the optimization of our recruiting operations. The ideal candidate enjoys working with people, has a keen attention to detail, excels in finding solutions and creating efficiencies. 

As a Lead Talent Guide in India, you will drive global standard operations and projects to enhance recruiting coordination, ensure seamless candidate experiences, strengthen the internal partnerships and deliver optimal workflows. Your expertise will lead complex initiatives, influence best practices, and leverage data insights to optimize operations.

Responsibilities

In this role, you’ll:

• Lead global initiatives and support programs to drive process improvements and enhance the Talent Acquisition and candidate experiences.

• Ensure the service delivery of coordination meets our operating standards and execute on capacity allocation and management to meet demand. 

• Anticipate, design, optimize and implement workflows for new processes to optimize team performance.

• Track bottlenecks in recruiting coordination and develop innovative, data-driven solutions.

• Manage candidate touchpoints, delivering personalized communication throughout the recruitment journey.

• Cultivate partnerships with global talent guides and internal stakeholders to enhance candidate and interviewer experiences.

• Analyze recruitment data to identify trends and propose actionable insights for continuous improvement.

• Coordinate global interview scheduling and ensure personalized communication with candidates, maintaining strong relationships with internal stakeholders and global talent guides.

• Aim to achieve SLAs, minimize scheduling errors, and adhere to Standard Operating Procedures while keeping candidate records updated in the applicant tracking system and AirTable.

• Participate actively in team projects, audits, and hiring events.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven ability to lead complex projects independently and with initiative.

• Strong communication skills for delivering clear, personalized candidate communication.

• Experience in process improvement and workflow optimization.

• Ability to work effectively in a global, cross-functional team environment.

• Proficiency in data analysis to guide decision-making and process enhancements.

• Bachelor's degree in Human Resources, Business Administration, or related field.  

• To work in the shift -12:30pm via 09:30pm IST

Desired:

• 6 years of experience in recruiting coordination or a related field.

• Experience with global talent acquisition and recruitment operations.

• Familiarity with applicant tracking systems, recruiting software, and data analytics tools.

• Strong analytical skills to identify inefficiencies and develop practical solutions.

• Project management certification or relevant experience.

Location

This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by locatio