Lead Product Designer

Job Summary:

iHerb is a leading global e-commerce company known for its diverse range of products and exceptional customer experience. With a presence in multiple countries, we provide customers around the world with seamless access to an extensive catalog of products. Our commitment to innovation and user-centric design has made us one of the leaders in the e-commerce industry.

We are seeking an experienced Lead Product Designer to lead and enhance the catalog experience for our global e-commerce platform. As a Lead Designer, you will play a pivotal role in shaping the way millions of users interact with our platform, ensuring that their shopping journey is intuitive, efficient, and delightful. You will collaborate closely with cross-functional teams including product managers, engineers, data scientists, and other designers to create a world-class experience that meets user needs and drives business objectives.

Location: This role is US-based remote, with a strong preference for someone located in the Pacific time zone. Occasional travel to our Southern California office might be required.

Job Expectations:

• Lead end-to-end design processes for multiple projects within the catalog experience, from initial concept, through stakeholder presentation, to final implementation.

• Conduct user research to understand user behaviors, needs, and pain points related to shopping, and translate these insights into actionable design solutions.

• Create user-centered designs, including wireframes, prototypes, and mockups, that effectively communicate interaction and design ideas, business goals and technical constraints.

• Work closely with engineers to ensure seamless implementation of design concepts, providing necessary design assets and guidance throughout the development cycle.

• Conduct usability testing and iterate on designs based on user feedback and data-driven insights.

• Champion a cohesive and consistent design language for shopping-related components across the platform, considering global usability and accessibility standards.

• Mentor and provide guidance to junior designers, fostering a culture of continuous learning and growth within the design team.

• Stay up-to-date with industry trends, best practices, and emerging technologies in UX and e-commerce to drive innovation.

Knowledge, Skills, and Abilities:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.

• 6+ years of professional experience in UX/UI design, with experience designing e-commerce experiences.

• Very strong, modern UI skills

• Expert-level proficiency in Figma, and other design tools such as Adobe Creative Suite.

• Strong experience utilizing design systems to build and update screens

• Solid understanding of user-centered design principles and methodologies.

• Proven track record of delivering successful design projects that meet business goals and user needs.

• Experience working collaboratively with cross-functional teams, including product managers, engineers, and researchers.

• Strong communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.

• Familiarity with front-end development principles and an understanding of technical feasibility and limitations.

• Experience with user research methodologies, usability testing, and data-driven design.

• A portfolio showcasing your previous UX and UI design work, including shopping or e-commerce related projects.

• Knowledge of accessibility standards and best practices.

If you are a passionate Lead Designer with a strong background in crafting exceptional shopping experiences and are excited about driving innovation in the e-commerce industry, we encourage you to apply and be part of our journey to redefine online shopping for customers worldwide.

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