Lead Product Designer
About the Role
Caribou is looking for a Lead Product Designer to lead our design team and be a strategic partner with our product and engineering teams. The ideal candidate is passionate about developing solutions based on research, analytics, and user testing, and can turn insights into beautifully designed experiences. You will collaborate across the company to synthesize research and design best-in-class experiences for our consumers and internal operations teams. Above all, your work will help provide peace of mind to our customers, through lower payments and products that protect their vehicles. This role will:
Provide Design Leadership within Caribou - mentoring Product Designers and partnering with stakeholders such as Brand, Marketing and Sales/ Ops, Lender teams etc.
Define the structure, usability, and functionality of digital experiences across the customer journey.
Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions.
Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
Create wireframes, prototypes, and user flows to communicate and validate design ideas.
Optimize conversion rates using A/B testing, heatmaps, and behavioral insights.
Present design concepts and rationale to stakeholders through storytelling and data.
Monitor post-launch performance and iterate based on user feedback and KPIs.
Stay current with UX trends, tools, and technologies—especially in AI.
About You
You love turning rich user insights into compelling product experiences. You have:
8+ years of professional experience in UX design.
A passion for tools, automation, and AI.
Deep understanding of user-centered design principles, interaction design, and information architecture.
Proven track record of designing and shipping impactful eCommerce experiences at scale.
Organized, curious, and collaborative—thriving in fast-paced, cross-functional environments.
Self-directed, detail-oriented, and eager to learn.
Excellent communication, storytelling, and stakeholder management skills.
Demonstrated ability to influence cross-functional teams and senior leadership.
Experience building and scaling design processes in agile, fast-paced settings.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
Competitive compensation: $160-200k
Eligible for annual performance based bonus
Equity options
401(k) savings program
Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
Up to $1,000 per year for eligible professional development expenses.
About the job
Apply for this position
Lead Product Designer
About the Role
Caribou is looking for a Lead Product Designer to lead our design team and be a strategic partner with our product and engineering teams. The ideal candidate is passionate about developing solutions based on research, analytics, and user testing, and can turn insights into beautifully designed experiences. You will collaborate across the company to synthesize research and design best-in-class experiences for our consumers and internal operations teams. Above all, your work will help provide peace of mind to our customers, through lower payments and products that protect their vehicles. This role will:
Provide Design Leadership within Caribou - mentoring Product Designers and partnering with stakeholders such as Brand, Marketing and Sales/ Ops, Lender teams etc.
Define the structure, usability, and functionality of digital experiences across the customer journey.
Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions.
Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
Create wireframes, prototypes, and user flows to communicate and validate design ideas.
Optimize conversion rates using A/B testing, heatmaps, and behavioral insights.
Present design concepts and rationale to stakeholders through storytelling and data.
Monitor post-launch performance and iterate based on user feedback and KPIs.
Stay current with UX trends, tools, and technologies—especially in AI.
About You
You love turning rich user insights into compelling product experiences. You have:
8+ years of professional experience in UX design.
A passion for tools, automation, and AI.
Deep understanding of user-centered design principles, interaction design, and information architecture.
Proven track record of designing and shipping impactful eCommerce experiences at scale.
Organized, curious, and collaborative—thriving in fast-paced, cross-functional environments.
Self-directed, detail-oriented, and eager to learn.
Excellent communication, storytelling, and stakeholder management skills.
Demonstrated ability to influence cross-functional teams and senior leadership.
Experience building and scaling design processes in agile, fast-paced settings.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
Competitive compensation: $160-200k
Eligible for annual performance based bonus
Equity options
401(k) savings program
Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
Up to $1,000 per year for eligible professional development expenses.