Lead of Operational Risk and Internal Controls
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
About the Compliance Team
At CloudWalk, Compliance is not a traditional control function, it’s a multidisciplinary team that blends regulatory expertise, technology, risk management, and business acumen to enable disruptive products and exceptional user experiences. We support teams across the company to ensure that innovation goes hand in hand with trust, integrity, and sustainable growth.
The Operational Risk and Internal Controls area is an integral part of our Compliance structure, playing a key role in safeguarding operations, anticipating risks, and building a resilient control environment that scales with our ambitions.
We are looking for a strategic and hands-on leader who is passionate about new technologies, emerging risks, and building smart, future-ready processes. This professional will collaborate closely with development, product, and operations teams to support the creation of secure and compliant products and services.
What You'll Be Doing:
As the Lead of Operational Risk and Internal Controls, you will be responsible for building and leading a high-performing team while defining and executing CloudWalk’s operational risk management strategy. Your responsibilities will include:Leading and mentoring a team of risk and control professionals, fostering a culture of ownership, continuous learning, and excellence;
Designing and evolving the company-wide operational risk management framework, aligned with business strategy and regulatory requirements;
Overseeing risk assessments across products, services, and technologies to ensure secure and scalable innovation;
Managing the loss event database and guiding deep-dive analyses to extract strategic insights and prevent recurrence;
Ensuring consistent root cause analysis and tracking of operational incidents, coordinating response plans with internal stakeholders;
Defining and supervising the execution of testing plans for internal controls, validating their effectiveness and adequacy;
Collaborating with cross-functional leaders (Compliance, Product, Engineering, Finance, etc.) to drive the implementation of preventive and corrective control measures;
Acting as a strategic partner in committees and business initiatives, providing risk-based insights for informed decision-making;
Championing risk awareness and internal control culture across the organization through communication, training, and influence.
What You Need To Succeed:
Bachelor’s degree in a relevant field (Business Administration, Economics, Engineering, Accounting, Information Systems, or related areas);
Proven experience in Operational Risk and/or Internal Controls within financial institutions or fintechs;
Strong knowledge of financial products, regulatory frameworks, and risk management methodologies;
Experience with S3 and S4 segment institutions will be considered a strong asset;
Advanced English proficiency, both written and verbal;
Strong technological acumen and the ability to navigate tech-driven environments;
Excellent analytical, leadership, and communication skills with a hands-on mindset.
The Future We See:
At CloudWalk, we envision a future where AI empowers every field to reach new heights:
• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.
About the job
Apply for this position
Lead of Operational Risk and Internal Controls
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
About the Compliance Team
At CloudWalk, Compliance is not a traditional control function, it’s a multidisciplinary team that blends regulatory expertise, technology, risk management, and business acumen to enable disruptive products and exceptional user experiences. We support teams across the company to ensure that innovation goes hand in hand with trust, integrity, and sustainable growth.
The Operational Risk and Internal Controls area is an integral part of our Compliance structure, playing a key role in safeguarding operations, anticipating risks, and building a resilient control environment that scales with our ambitions.
We are looking for a strategic and hands-on leader who is passionate about new technologies, emerging risks, and building smart, future-ready processes. This professional will collaborate closely with development, product, and operations teams to support the creation of secure and compliant products and services.
What You'll Be Doing:
As the Lead of Operational Risk and Internal Controls, you will be responsible for building and leading a high-performing team while defining and executing CloudWalk’s operational risk management strategy. Your responsibilities will include:Leading and mentoring a team of risk and control professionals, fostering a culture of ownership, continuous learning, and excellence;
Designing and evolving the company-wide operational risk management framework, aligned with business strategy and regulatory requirements;
Overseeing risk assessments across products, services, and technologies to ensure secure and scalable innovation;
Managing the loss event database and guiding deep-dive analyses to extract strategic insights and prevent recurrence;
Ensuring consistent root cause analysis and tracking of operational incidents, coordinating response plans with internal stakeholders;
Defining and supervising the execution of testing plans for internal controls, validating their effectiveness and adequacy;
Collaborating with cross-functional leaders (Compliance, Product, Engineering, Finance, etc.) to drive the implementation of preventive and corrective control measures;
Acting as a strategic partner in committees and business initiatives, providing risk-based insights for informed decision-making;
Championing risk awareness and internal control culture across the organization through communication, training, and influence.
What You Need To Succeed:
Bachelor’s degree in a relevant field (Business Administration, Economics, Engineering, Accounting, Information Systems, or related areas);
Proven experience in Operational Risk and/or Internal Controls within financial institutions or fintechs;
Strong knowledge of financial products, regulatory frameworks, and risk management methodologies;
Experience with S3 and S4 segment institutions will be considered a strong asset;
Advanced English proficiency, both written and verbal;
Strong technological acumen and the ability to navigate tech-driven environments;
Excellent analytical, leadership, and communication skills with a hands-on mindset.
The Future We See:
At CloudWalk, we envision a future where AI empowers every field to reach new heights:
• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.