KYT Operations Specialist 3
See yourself at Twilio
Join the team as Twilio’s next KYT Operations Specialist! Working at Twilio is a unique and exciting experience because it places you at the forefront of innovation in the communications industry. With a commitment to customer-centric solutions, Twilio empowers its employees to solve real-world problems and make a tangible impact on businesses globally. The collaborative and dynamic work environment fosters creativity and growth, allowing you to work alongside talented professionals who are passionate about technology and customer success. Additionally, Twilio's dedication to continuous learning and development ensures that you are always equipped with the latest skills and knowledge to excel in your career.
About the job (please apply with an English CV / Resume)
Join Our Mission to Combat Fraud and Spam!
Are you ready to make a significant impact in the world of communications? We're seeking an experienced Know Your Traffic (KYT) Specialist to lead the charge against fraud and spam on Twilio's trusted network. This full-time remote role offers you the chance to be at the forefront of our mission, setting up scalable processes to ensure our platform remains legal and compliant.
In this exciting role you will create and manage rules in our fraud security detection system and own the strategy for those rules, with a particular focus on both local and international traffic. Your experience in SMS and traffic monitoring will enable you to immediately contribute to managing Twilio's traffic effectively.
Collaborate with diverse teams, including Fraud and Compliance Operations, Technical Support, Sales, Engineering, and Product, to develop strategies that combat fraudulent traffic and protect our customers. If you're ready to make a difference and keep unwanted messaging off our platform, we want you on our team! Apply now and be part of the good fight as we grow and innovate!
Responsibilities
In this role, you’ll:
Be a subject matter expert in messaging fraud, spam, and abuse as well as threat actor behavior.
Create and manage rules in our fraud security detection system and own the strategy for those rules, especially for Brazil
Possess extensive experience in SMS and traffic monitoring, enabling you to immediately contribute to managing Twilio's traffic.
Be capable of recommending updates and improvements to Twilio’s security system to effectively prevent malicious and unwanted messaging from being transmitted through our platform.
Conduct thorough investigations of suspected fraudulent activities and provide detailed reports on findings to upper leadership as well as external stakeholders.
Manage escalations at both customer and executive levels both locally and globally.
Collaborate with customer-facing teams to enhance their ability to respond effectively to customer inquiries.
Facilitate cross-functional collaboration and recognizes gaps in controls and processes, escalating them to the manager.
Be required to participate in 'On Call' shifts to deliver operational support and ensure coverage.
Read, interpret, follow, and enforce Messaging Policies and Best Practices to protect and preserve Twilio’s Network.
Willingness to work a non-traditional schedule; working North America hours, weekends, and rotating holidays will be required
Qualifications
*Required: Business Fluency in both Portuguese and English
5+ years of experience in fraud detection, information security, or a related role.
Demonstrated experience with creating and managing rules in a fraud security detection environment
Demonstrated experience with traffic filtering, KYC practices, or other onboarding practices. This should include telecom fraud scenarios and anti-fraud practices.
Strong analytical skills and the ability to interpret complex data sets with little to no direction.
Excellent communication and collaboration skills.
Ability to work independently and manage multiple tasks effectively with little to no direction.
Clear demonstration of pattern recognition skills.
Time management skills, with the ability to work well under pressure and without constant supervision.
Ability to conduct “deep dive” investigations independently and with little to no support.
Desired:
Bachelor's degree in Information Security, Computer Science, or a related field.
Basic understanding of APIs and related telecommunication technologies in a tech environment.
Experience using SQL, Looker, Tableau or similar data extraction and data visualization tools.
Location
This role will be remote, based in Brazil
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
About the job
Apply for this position
KYT Operations Specialist 3
See yourself at Twilio
Join the team as Twilio’s next KYT Operations Specialist! Working at Twilio is a unique and exciting experience because it places you at the forefront of innovation in the communications industry. With a commitment to customer-centric solutions, Twilio empowers its employees to solve real-world problems and make a tangible impact on businesses globally. The collaborative and dynamic work environment fosters creativity and growth, allowing you to work alongside talented professionals who are passionate about technology and customer success. Additionally, Twilio's dedication to continuous learning and development ensures that you are always equipped with the latest skills and knowledge to excel in your career.
About the job (please apply with an English CV / Resume)
Join Our Mission to Combat Fraud and Spam!
Are you ready to make a significant impact in the world of communications? We're seeking an experienced Know Your Traffic (KYT) Specialist to lead the charge against fraud and spam on Twilio's trusted network. This full-time remote role offers you the chance to be at the forefront of our mission, setting up scalable processes to ensure our platform remains legal and compliant.
In this exciting role you will create and manage rules in our fraud security detection system and own the strategy for those rules, with a particular focus on both local and international traffic. Your experience in SMS and traffic monitoring will enable you to immediately contribute to managing Twilio's traffic effectively.
Collaborate with diverse teams, including Fraud and Compliance Operations, Technical Support, Sales, Engineering, and Product, to develop strategies that combat fraudulent traffic and protect our customers. If you're ready to make a difference and keep unwanted messaging off our platform, we want you on our team! Apply now and be part of the good fight as we grow and innovate!
Responsibilities
In this role, you’ll:
Be a subject matter expert in messaging fraud, spam, and abuse as well as threat actor behavior.
Create and manage rules in our fraud security detection system and own the strategy for those rules, especially for Brazil
Possess extensive experience in SMS and traffic monitoring, enabling you to immediately contribute to managing Twilio's traffic.
Be capable of recommending updates and improvements to Twilio’s security system to effectively prevent malicious and unwanted messaging from being transmitted through our platform.
Conduct thorough investigations of suspected fraudulent activities and provide detailed reports on findings to upper leadership as well as external stakeholders.
Manage escalations at both customer and executive levels both locally and globally.
Collaborate with customer-facing teams to enhance their ability to respond effectively to customer inquiries.
Facilitate cross-functional collaboration and recognizes gaps in controls and processes, escalating them to the manager.
Be required to participate in 'On Call' shifts to deliver operational support and ensure coverage.
Read, interpret, follow, and enforce Messaging Policies and Best Practices to protect and preserve Twilio’s Network.
Willingness to work a non-traditional schedule; working North America hours, weekends, and rotating holidays will be required
Qualifications
*Required: Business Fluency in both Portuguese and English
5+ years of experience in fraud detection, information security, or a related role.
Demonstrated experience with creating and managing rules in a fraud security detection environment
Demonstrated experience with traffic filtering, KYC practices, or other onboarding practices. This should include telecom fraud scenarios and anti-fraud practices.
Strong analytical skills and the ability to interpret complex data sets with little to no direction.
Excellent communication and collaboration skills.
Ability to work independently and manage multiple tasks effectively with little to no direction.
Clear demonstration of pattern recognition skills.
Time management skills, with the ability to work well under pressure and without constant supervision.
Ability to conduct “deep dive” investigations independently and with little to no support.
Desired:
Bachelor's degree in Information Security, Computer Science, or a related field.
Basic understanding of APIs and related telecommunication technologies in a tech environment.
Experience using SQL, Looker, Tableau or similar data extraction and data visualization tools.
Location
This role will be remote, based in Brazil
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.