IT Support Specialist
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Position Summary
The System Administrator will be responsible for managing and maintaining our basic ITInfrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems. Proficiency in Microsoft Intune,JAMF, and Entrais essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services.This role would be part of 18*5Globalsupport team.
Key Responsibilities
Onboarding and Offboarding: oManage user accounts, permissions, and access rights. oProvision and configuresoftware forMac and Windows systems for new employees oEnsure secure and efficient onboarding / offboarding processes. oUtilize defined checklists to ensure accurate completion of tasks and address IT support requests Device Management: oDrive efficient laptop management using Jamf and Intune, from initial configuration to ongoing maintenance. oDevelop and implement comprehensive security protocols for device enrollment and software updates. oProactively manage endpoint security threats through CrowdStrike's detection and response capabilities. Intune and JAMF Administration: oManage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development. oProactively manage macOS devices with JAMF leveraging advanced policy and automation techniques. oDevelop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs. Application Support: oResolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user. oManage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets. oProvide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues. oMaintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation. oMaintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer. IT Project oSupporting ongoing IT Project and learning new technologies.
Qualifications and Skills
Bachelors degree in information technology, Computer Science, or a related field. 5+years of experience in system administration. Demonstrated proficiency in Windows, Merakiand macOS environments. Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 admin. Proven ability to troubleshoot complex issues, particularly within the Microsoft 365 suite. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teamsand different departments. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, JAMF Certified Associate) are asignificant advantage.
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IT Support Specialist
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Position Summary
The System Administrator will be responsible for managing and maintaining our basic ITInfrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems. Proficiency in Microsoft Intune,JAMF, and Entrais essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services.This role would be part of 18*5Globalsupport team.
Key Responsibilities
Onboarding and Offboarding: oManage user accounts, permissions, and access rights. oProvision and configuresoftware forMac and Windows systems for new employees oEnsure secure and efficient onboarding / offboarding processes. oUtilize defined checklists to ensure accurate completion of tasks and address IT support requests Device Management: oDrive efficient laptop management using Jamf and Intune, from initial configuration to ongoing maintenance. oDevelop and implement comprehensive security protocols for device enrollment and software updates. oProactively manage endpoint security threats through CrowdStrike's detection and response capabilities. Intune and JAMF Administration: oManage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development. oProactively manage macOS devices with JAMF leveraging advanced policy and automation techniques. oDevelop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs. Application Support: oResolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user. oManage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets. oProvide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues. oMaintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation. oMaintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer. IT Project oSupporting ongoing IT Project and learning new technologies.
Qualifications and Skills
Bachelors degree in information technology, Computer Science, or a related field. 5+years of experience in system administration. Demonstrated proficiency in Windows, Merakiand macOS environments. Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 admin. Proven ability to troubleshoot complex issues, particularly within the Microsoft 365 suite. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teamsand different departments. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, JAMF Certified Associate) are asignificant advantage.