IT Support Engineer
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The role
// As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based.
You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.
Location
// This role is only available to candidates based in Colombia and is fully remote.
Responsibilities
Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues
Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management
Assist with procuring licenses for the software and tools used across the company
Support employee onboarding by preparing and configuring hardware and software
Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment
Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment
Create and update IT documentation, internal knowledge bases, and self-service resources
Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001
About You
Experience supporting enterprise software in an internal, user-facing role
Comfortable troubleshooting technical issues and exploring root causes
Effective communication skills in English (both verbal and written) with attention to clarity and detail
Able to work independently and as part of a distributed team
A people-focused mindset, committed to providing great service
Curious about technology and eager to learn
Keen to share knowledge and help others
Awareness of basic cyber security concepts
Organised and able to manage time and priorities effectively
Nice to Have
Experience with operating systems like Windows, macOS, or Linux
Familiarity with ticketing tools (e.g. Jira Service Management)
Understanding of user management systems (e.g. Active Directory, Google Workspace Admin)
Exposure to mobile device management (MDM) tools, ideally Intune
Experience with cloud platforms such as AWS
Basic knowledge of scripting languages (e.g. PowerShell, Bash)
Some of our benefits
15 days paid vacation for each year of service plus 18 public holidays
Private Healthcare
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and collaborative environment with a focus on making a difference in the world
In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
About the job
Apply for this position
IT Support Engineer
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The role
// As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based.
You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.
Location
// This role is only available to candidates based in Colombia and is fully remote.
Responsibilities
Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues
Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management
Assist with procuring licenses for the software and tools used across the company
Support employee onboarding by preparing and configuring hardware and software
Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment
Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment
Create and update IT documentation, internal knowledge bases, and self-service resources
Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001
About You
Experience supporting enterprise software in an internal, user-facing role
Comfortable troubleshooting technical issues and exploring root causes
Effective communication skills in English (both verbal and written) with attention to clarity and detail
Able to work independently and as part of a distributed team
A people-focused mindset, committed to providing great service
Curious about technology and eager to learn
Keen to share knowledge and help others
Awareness of basic cyber security concepts
Organised and able to manage time and priorities effectively
Nice to Have
Experience with operating systems like Windows, macOS, or Linux
Familiarity with ticketing tools (e.g. Jira Service Management)
Understanding of user management systems (e.g. Active Directory, Google Workspace Admin)
Exposure to mobile device management (MDM) tools, ideally Intune
Experience with cloud platforms such as AWS
Basic knowledge of scripting languages (e.g. PowerShell, Bash)
Some of our benefits
15 days paid vacation for each year of service plus 18 public holidays
Private Healthcare
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and collaborative environment with a focus on making a difference in the world
In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?