IT Operations Engineer
To see similar active jobs please follow this link: Remote Management jobs
About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.
Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!
What you'll do:
Take ownership of IT onboarding & offboarding
Oversee software installations, updates, and licenses
Automate user provisioning and access management
Provide technical support to team members - address and resolve IT issues
Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
Implement and manage security protocols to protect company data, systems, and networks
Contribute to security policies and trainings
Coordinate with external vendors for procurement of IT equipment and services
Maintain detailed records of IT assets, procedures, and support requests
Visit our offices in Warsaw and Cracow to provide on-site support when necessary
Core competencies:
Proficiency in managing MacOS and Linux
Command line and scripting competency
Strong problem-solving skills
Solid understanding of device and network security
Familiarity with SSO technologies, and user provisioning tools
Experience with SOC2, ISO27001 or other org-wide certification implementation processes
Drive to help others solve their issues
Organized, process-driven and detail-oriented
Self-directed, able to work independently
Effective stakeholder management
Nice to have:
Experience managing large fleets of devices via MDM systems (preferably Jamf)
Proficiency in managing Windows
Clear, straight-to-the-point communication
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.
About the job
IT Operations Engineer
To see similar active jobs please follow this link: Remote Management jobs
About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.
Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!
What you'll do:
Take ownership of IT onboarding & offboarding
Oversee software installations, updates, and licenses
Automate user provisioning and access management
Provide technical support to team members - address and resolve IT issues
Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
Implement and manage security protocols to protect company data, systems, and networks
Contribute to security policies and trainings
Coordinate with external vendors for procurement of IT equipment and services
Maintain detailed records of IT assets, procedures, and support requests
Visit our offices in Warsaw and Cracow to provide on-site support when necessary
Core competencies:
Proficiency in managing MacOS and Linux
Command line and scripting competency
Strong problem-solving skills
Solid understanding of device and network security
Familiarity with SSO technologies, and user provisioning tools
Experience with SOC2, ISO27001 or other org-wide certification implementation processes
Drive to help others solve their issues
Organized, process-driven and detail-oriented
Self-directed, able to work independently
Effective stakeholder management
Nice to have:
Experience managing large fleets of devices via MDM systems (preferably Jamf)
Proficiency in managing Windows
Clear, straight-to-the-point communication
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.