MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

IT Operations Engineer - IT Operations

Grafana Labs

Full-time
EMEA
devops
encryption
tech support
teaching
customer service
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote System Administration jobs

This is a remote position. We are looking for candidates in the United Kingdom.

You will be responsible for fielding end-user IT requests involving software, hardware, and SaaS application issues. Responsibilities involve high-touch customer service with a problem-solving approach to address incidents and requests through to resolution such as, but not limited to, installations, troubleshooting, Mac/PC/Laptop setup, and other special projects as assigned. In addition, you will also be responsible for discovering automatable tasks and reporting those to senior team members for implementation. Finally, you will own the internal knowledge base. There is an emphasis to continue to write new articles into this database and keep current articles up-to-date.

Key Responsibilities

  • Find gaps in current provisioning and de-provisioning automation and work with senior team members to implement improvements.

  • Provide end-to-end technical support for all IT products and services for Grafana employees (Grafanistas).

  • Troubleshoot a range of problems, teaching or instructing users regarding end-user hardware, software, applications, etc.

  • Create and maintain IT Operations documentation, FAQs, and solutions. 

  • Oversee the Service Desk, including managing/creating a service catalog and incident (break/fix) management.

  • Engages in research and in-depth troubleshooting to resolve technical issues.

  • Partner with People Ops to handle onboarding, offboarding, employee changes, and new hire training.

  • Handle equipment procurement and logistics for new hires, replacements, and refresh cycles.

  • Streamline and automate processes as needed.

Requirements

  • 3+ years of experience working with Google Workspace, Okta, Slack, Zoom, or similar cloud providers/suites.

  • 5 years of experience with Windows 10, MacOS, and Linux Operating Systems.

  • Proficiency with endpoint security (EDR and Antivirus) such as Crowdstrike, Sophos, or similar technologies.

  • Proficiency with Mobile Device Management (MDM) tools such as JAMF, Workspace One, or similar technologies.

  • Understanding of disk encryption across MacOS, Windows, and Linux.

  • Experience with Office / Office 365.

  • Experience with domestic and international shipping is a plus.

What you’ll bring to the role

  • Strong verbal and written communication skills with the ability to effectively communicate with all levels of employees and provide support globally.

  • A friendly, approachable, helpful customer service attitude.

  • Experience working in a “remote first” environment.

  • Empathetic, understanding, and humble.

  • Strong work ethic.

  • Experience working well in both a team environment and independently.

  • Inquisitive demeanor with the willingness to learn new technologies and responsibilities.

About the job

Full-time
EMEA
95 Applicants
Posted 1 year ago
devops
encryption
tech support
teaching
customer service
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

IT Operations Engineer - IT Operations

Grafana Labs
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote System Administration jobs

This is a remote position. We are looking for candidates in the United Kingdom.

You will be responsible for fielding end-user IT requests involving software, hardware, and SaaS application issues. Responsibilities involve high-touch customer service with a problem-solving approach to address incidents and requests through to resolution such as, but not limited to, installations, troubleshooting, Mac/PC/Laptop setup, and other special projects as assigned. In addition, you will also be responsible for discovering automatable tasks and reporting those to senior team members for implementation. Finally, you will own the internal knowledge base. There is an emphasis to continue to write new articles into this database and keep current articles up-to-date.

Key Responsibilities

  • Find gaps in current provisioning and de-provisioning automation and work with senior team members to implement improvements.

  • Provide end-to-end technical support for all IT products and services for Grafana employees (Grafanistas).

  • Troubleshoot a range of problems, teaching or instructing users regarding end-user hardware, software, applications, etc.

  • Create and maintain IT Operations documentation, FAQs, and solutions. 

  • Oversee the Service Desk, including managing/creating a service catalog and incident (break/fix) management.

  • Engages in research and in-depth troubleshooting to resolve technical issues.

  • Partner with People Ops to handle onboarding, offboarding, employee changes, and new hire training.

  • Handle equipment procurement and logistics for new hires, replacements, and refresh cycles.

  • Streamline and automate processes as needed.

Requirements

  • 3+ years of experience working with Google Workspace, Okta, Slack, Zoom, or similar cloud providers/suites.

  • 5 years of experience with Windows 10, MacOS, and Linux Operating Systems.

  • Proficiency with endpoint security (EDR and Antivirus) such as Crowdstrike, Sophos, or similar technologies.

  • Proficiency with Mobile Device Management (MDM) tools such as JAMF, Workspace One, or similar technologies.

  • Understanding of disk encryption across MacOS, Windows, and Linux.

  • Experience with Office / Office 365.

  • Experience with domestic and international shipping is a plus.

What you’ll bring to the role

  • Strong verbal and written communication skills with the ability to effectively communicate with all levels of employees and provide support globally.

  • A friendly, approachable, helpful customer service attitude.

  • Experience working in a “remote first” environment.

  • Empathetic, understanding, and humble.

  • Strong work ethic.

  • Experience working well in both a team environment and independently.

  • Inquisitive demeanor with the willingness to learn new technologies and responsibilities.

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.