IT Help Desk (Call Center Agent)
Location: Remote
Labcorp (NYSE: LH) is a leading global life sciences company, recognized on the S&P 500, that provides comprehensive clinical laboratory and drug development services. With a mission to improve health and improve lives, Labcorp delivers cutting-edge diagnostic solutions, accelerates the delivery of innovative medicines, and leverages technology to enhance patient care. With over 60,000 employees serving clients in more than 60 countries, Labcorp is committed to excellence and innovation in healthcare.
Position Overview:
Labcorp is seeking a remote IT Help Desk (Call Center Agent) to provide technical support for internal and external customers. This role involves troubleshooting hardware, software, and network issues, managing help desk tickets, and supporting Labcorp’s proprietary eProducts and enterprise applications. The ideal candidate will be detail-oriented, organized, and capable of working independently or collaboratively in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound help desk calls professionally and efficiently
Provide technical support for Labcorp’s eProducts and enterprise software
Install, configure, test, and troubleshoot desktop hardware and software
Process and schedule eProduct requests from the Labcorp sales team
Manage user access including password resets, username updates, and software installations
Maintain accurate and timely documentation of all support interactions in the ticketing system
Monitor and ensure timely delivery of lab results to clients
Escalate complex issues to Field Technicians or Level 2 support when necessary
Perform preventative maintenance and software updates as needed
Collaborate with team members and supervisors to ensure service excellence
Perform administrative and technical tasks as required
Qualifications:
Associate’s degree in Information Technology, Computer Science, or related field preferred
IT certifications such as CompTIA A+ or Network+ are a plus
Prior experience in a help desk or technical support role required
Strong troubleshooting skills across hardware, software, and networking
Familiarity with ticketing systems and remote support tools preferred
Experience in the healthcare industry is advantageous
Excellent written and verbal communication skills
Highly organized and detail-oriented
Ability to work independently and as part of a team
Flexibility to work overtime when needed
Application Window: 10/10/2025
Pay Range: $20.00 – 24.50 per hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
About the job
Apply for this position
IT Help Desk (Call Center Agent)
Location: Remote
Labcorp (NYSE: LH) is a leading global life sciences company, recognized on the S&P 500, that provides comprehensive clinical laboratory and drug development services. With a mission to improve health and improve lives, Labcorp delivers cutting-edge diagnostic solutions, accelerates the delivery of innovative medicines, and leverages technology to enhance patient care. With over 60,000 employees serving clients in more than 60 countries, Labcorp is committed to excellence and innovation in healthcare.
Position Overview:
Labcorp is seeking a remote IT Help Desk (Call Center Agent) to provide technical support for internal and external customers. This role involves troubleshooting hardware, software, and network issues, managing help desk tickets, and supporting Labcorp’s proprietary eProducts and enterprise applications. The ideal candidate will be detail-oriented, organized, and capable of working independently or collaboratively in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound help desk calls professionally and efficiently
Provide technical support for Labcorp’s eProducts and enterprise software
Install, configure, test, and troubleshoot desktop hardware and software
Process and schedule eProduct requests from the Labcorp sales team
Manage user access including password resets, username updates, and software installations
Maintain accurate and timely documentation of all support interactions in the ticketing system
Monitor and ensure timely delivery of lab results to clients
Escalate complex issues to Field Technicians or Level 2 support when necessary
Perform preventative maintenance and software updates as needed
Collaborate with team members and supervisors to ensure service excellence
Perform administrative and technical tasks as required
Qualifications:
Associate’s degree in Information Technology, Computer Science, or related field preferred
IT certifications such as CompTIA A+ or Network+ are a plus
Prior experience in a help desk or technical support role required
Strong troubleshooting skills across hardware, software, and networking
Familiarity with ticketing systems and remote support tools preferred
Experience in the healthcare industry is advantageous
Excellent written and verbal communication skills
Highly organized and detail-oriented
Ability to work independently and as part of a team
Flexibility to work overtime when needed
Application Window: 10/10/2025
Pay Range: $20.00 – 24.50 per hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.