IT Administrator

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar IT Administrator. As an IT Administrator at Cloudbeds, you will be supporting and implementing solutions to support our team and company leadership.  IT Administrators are responsible for operational efficiency and support of internal applications and hardware for our employees; IT Administrators also serve as technical knowledge resources for employees. 

IT Administrators will be responsible for sourcing and managing COPE devices for our end users and supporting a broader range of devices in compliance with our BYOD guidelines. 

We are looking for an IT Administrator who understands remote support and scaling needs, and how a world-class IT team fits into providing user-catered enablement remotely while following best security practices using cloud-based technology. 

You and the IT team will work across our organization (including Customer Service, Engineering, HR, Marketing, Sales, and other teams) to determine their support needs. As an IT administrator at Cloudbeds, you will have endless opportunities to innovate and drive an industry-leading, comprehensive, and global connectivity experience for travel.

Location: Europe

What You Will Do: 

• Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others

• Diagnose and resolve technical hardware and software issues for end-users remotely

• Assist in IT's responsibilities in building, troubleshooting, and maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services) with key external systems such as payroll, benefits, and applicant tracking tools.

• Configure and maintain Workday reports and dashboards using calculated fields, matrix reports, and custom data sources for stakeholders.

• Support on IT projects, including SaaS tool integrations and access management

• Administer and support Workday integrations and reporting tools, including troubleshooting data syncs and managing user provisioning workflows

• Act as an escalation point of contact for internal end-user hardware and software issues

• Other duties as needed

You’ll Succeed With: 

• 3–5 years experience in IT administration across Windows and macOS environments

• Direct experience with Workday integrations (e.g., Core Connectors, EIB, or Studio)

• Proven ability to generate custom reports and dashboards utilizing calculated fields  in Workday for operational or compliance needs

• Experience managing identity providers like Okta and SAML-based SSO for Workday

• Strong troubleshooting, documentation, and ticketing skills

• Ability to work independently and communicate across technical and non-technical teams

• Fluent in English

Nice to have:

• Workday Pro or relevant Workday certifications

• Experience supporting IT compliance efforts (e.g., SOC 2, ISO 27001) as they relate to HR systems

• Familiarity with UniFi devices and home network troubleshooting

• Certifications in Okta, G-Suite, AWS, or other SaaS platforms

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