Investigator Support Coordinator-Bilingual

If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as an Investigator Support Coordinator.

The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact.  The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.  The coordinator will provide results to site staff by telephone or fax.

Pay Range: $17.27-$33.27

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

In more details, you will be… 

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs when new policies or procedures are discussed

• Instilling a culture where patient safety is top priority

• Promptly address patient safety issues and escalates as needed for resolution

• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Note: Saturday shift is required on average 3-5 times per year. Work hours may differ during training period and post training when released wholly or partially to work on tasks. Expected post-training hours are 10-7 pm EST.

This is a fully remote position.

Thrive personally and professionally at Labcorp 

Working at Labcorp, you’ll continue to grow in our learning-based culture, so you’ll know how to expertly respond and adapt as the industry continues to evolve. Here, you’ll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s lives. 

In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment. 

What we’re looking for  

Investigator Support Coordinators are the most successful at Labcorp with: 

• Customer service skills

• Self-motivated with strong verbal skills

• Attention to detail and good organizational skills

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Adaptability skills

• Problem solving skills

• Being a team player with an ability to work independently

• Fluency in English + Portuguese and/or Spanish

• Experience in the pharmaceutical industry is an advantage

• Get to know Labcorp 

  At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.  

  Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives.

  Education requirements

  High school diploma with 2 years customer service experience over the phone

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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