INT VIP Manager, Football.com

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

As a VIP Manager at Sporty, you will be the driving force behind the daily operations of the VIP Account Management team. Your primary role will be to lead and support a group of VIP Account Managers, ensuring the delivery of exceptional service to our highest-value clients. You will work closely with internal teams to ensure the VIP team is aligned with company goals, operational standards, and performance expectations.

This role combines people management, client strategy, and process optimisation, making it ideal for a senior-level VIP professional who has previous team lead experience.

Responsibilities:

Supervise and support a team of VIP Account Managers, providing coaching, mentorship, and performance feedback.

Ensure that the team delivers outstanding, personalized service to VIP clients, with a focus on retention, engagement, and satisfaction.

Track and report on team KPIs and individual Account Manager performance, ensuring targets are met and exceeded.

Optimize workflows, tools, and processes to enhance the productivity and quality of VIP services.

Act as the first point of contact for complex client issues or escalations, working with internal departments to resolve them quickly.

Identify skill gaps and coordinate training sessions to upskill the team in communication, data use, and service excellence.

Insights & Reporting: Provide regular feedback and insights to the Line Manager on client behavior, trends, and improvement areas.

Requirements:

Minimum 3 years of experience in a VIP Account Management or similar role within the iGaming industry;

Prior experience managing or mentoring team members is strongly preferred;

Proven ability to build strong relationships with high-value clients;

Strong leadership, organizational, and problem-solving skills;

Data-driven mindset with solid reporting and analytical capabilities;

Excellent communication skills with fluency in English;

Passionate about delivering exceptional customer experiences and developing others.

What’s In It For You

📍 Sporty is a remote first company in pursuit of sustainability

💰 A competitive salary + individual performance based bonuses every quarter

🌴 20 days annual leave + public holidays

⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

📑 South African employment contract

📝 Referral bonuses & flash bonuses

💻 Top of the line equipment

🌍 Annual company retreats to provide great internal networking opportunities

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.