Instructional Designer
To see similar active jobs please follow this link: Remote Customer Success jobs
Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.
As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive and effective learning materials and resources tailored to the unique needs of our Customer Experience team. You will collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.
What You’ll Do:
Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives and appropriate learning strategies for the CX team
Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
Collaborate with external vendors and partners as needed to augment in-house expertise and resources
Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices
What You Bring
Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
Proven experience (3+ years) in instructional design and e-learning development
Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
Experience with learning management systems (LMS) and content management systems (CMS)
Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
Strong analytical skills, using data to inform the learning strategy and execution
Creative problem-solving skills and a passion for designing innovative learning solutions
A bias for action, thriving in a fast-paced, agile environment
Why Roadie?
Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done
About the job
Instructional Designer
To see similar active jobs please follow this link: Remote Customer Success jobs
Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.
As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive and effective learning materials and resources tailored to the unique needs of our Customer Experience team. You will collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.
What You’ll Do:
Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives and appropriate learning strategies for the CX team
Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
Collaborate with external vendors and partners as needed to augment in-house expertise and resources
Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices
What You Bring
Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
Proven experience (3+ years) in instructional design and e-learning development
Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
Experience with learning management systems (LMS) and content management systems (CMS)
Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
Strong analytical skills, using data to inform the learning strategy and execution
Creative problem-solving skills and a passion for designing innovative learning solutions
A bias for action, thriving in a fast-paced, agile environment
Why Roadie?
Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done