Installations Specialist
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Description
Installations Specialist – Careflow PAS
Location: Flexible
The purpose of this role is to work within the Installations Team to deliver the requirements as part of the upgrade process, through robust software installation management and to respond to issues logged through the Service Desk that are deemed to be installation / core product configuration related.
Responsibilities
Provision of 1st and 2nd line support queries that fall in the area of installation/software upgrade, responding to customer queries working within SLA. Responsibility for assisting the Incident Team with call Triage & Routing to internal teams and 3rd parties.
Installation and configuration of new software releases in Test, UAT and Live areas
Troubleshooting issues with upgrades and recording of outcomes.
Following processes and procedures in line with ITIL best practice and any ITSM / issue reporting tools.
Taking advantage of Knowledge Transfer opportunities to maintain and enhance product and installation/upgrade awareness
Timely updates to internal teams and the customer via the issue management tool.
Provision of Out of Hours/On Call Service as required by the Business
Proactively contributing to the Knowledge Base.
Identify need for CRFs (Change Request Forms), escalate to Team Lead for completion and Installation of hotfixes to customers providing assistance with testing and implementation.
Providing on-site support and delivery for new software, upgrades or go lives as required, such as MSI creation, publishing – upgrading client and server environments etc.
Requirements
Personal Attributes
Able to work well as an individual and as part of a team
Able to self-manage and self-motivate
An eye for detail, well-organised and a desire to adhere to best practices
Strong inter-personal and communication skills
Able to work under pressure and to tight deadlines
Co-ordinating multiple activities to achieve an expected outcome
Good organisational skills
Good Documentation Skills
Good working knowledge of MS Office Applications (i.e. Outlook, Word, Excel, Project and Visio)
Ability to collaborate with staff at all levels
Desirable
ITIL Practitioner level or equivalent
Experience within a healthcare setting
Good Understanding of System C Product Set including Careflow PAS, BI and Vitals and associated products
Microsoft SQL knowledge
Installations Specialist
To see similar active jobs please follow this link: Remote Development jobs
Description
Installations Specialist – Careflow PAS
Location: Flexible
The purpose of this role is to work within the Installations Team to deliver the requirements as part of the upgrade process, through robust software installation management and to respond to issues logged through the Service Desk that are deemed to be installation / core product configuration related.
Responsibilities
Provision of 1st and 2nd line support queries that fall in the area of installation/software upgrade, responding to customer queries working within SLA. Responsibility for assisting the Incident Team with call Triage & Routing to internal teams and 3rd parties.
Installation and configuration of new software releases in Test, UAT and Live areas
Troubleshooting issues with upgrades and recording of outcomes.
Following processes and procedures in line with ITIL best practice and any ITSM / issue reporting tools.
Taking advantage of Knowledge Transfer opportunities to maintain and enhance product and installation/upgrade awareness
Timely updates to internal teams and the customer via the issue management tool.
Provision of Out of Hours/On Call Service as required by the Business
Proactively contributing to the Knowledge Base.
Identify need for CRFs (Change Request Forms), escalate to Team Lead for completion and Installation of hotfixes to customers providing assistance with testing and implementation.
Providing on-site support and delivery for new software, upgrades or go lives as required, such as MSI creation, publishing – upgrading client and server environments etc.
Requirements
Personal Attributes
Able to work well as an individual and as part of a team
Able to self-manage and self-motivate
An eye for detail, well-organised and a desire to adhere to best practices
Strong inter-personal and communication skills
Able to work under pressure and to tight deadlines
Co-ordinating multiple activities to achieve an expected outcome
Good organisational skills
Good Documentation Skills
Good working knowledge of MS Office Applications (i.e. Outlook, Word, Excel, Project and Visio)
Ability to collaborate with staff at all levels
Desirable
ITIL Practitioner level or equivalent
Experience within a healthcare setting
Good Understanding of System C Product Set including Careflow PAS, BI and Vitals and associated products
Microsoft SQL knowledge