Implementations Consultant - Software Solutions (SaaS)

Position Overview 

Everstream Analytics is looking for a customer-focused Implementations Consultant to join our Professional Services team, to drive customer implementation projects. As a member of Professional Services, you will join a dynamic team of people focused on the next generation of our solutions. You will act as a point of contact during the implementation of the Everstream solutions. You will work with customers to understand data gaps, advise on efforts to minimize those gaps, and map and configure the solution to our customers’ needs. You will also advise customers on best practices in implementation and drive the project to completion before handing over the customer account to our Customer Success team. This role will partner closely with Product Development, Customer Success, Product Management, and Risk Intelligence and report to the Manager Professional Services. 

Key Responsibilities 

• Advise clients on best practices and system capabilities as well as limitations 

• Apply best practices when gathering data from customers, coordinating data cleansing if required, execute technical onboarding of multiple accounts, and lead customers through the setup and configuration process for their provided data sets

• Facilitate data and system integrations with Product teams and API Specialists

• Support validation (UAT) and troubleshoot difficulties during the configuration or go-live stages of the implementation process – a solid ‘figure it out’ factor is critical to this role to overcome implementation obstacles by facilitating communication and advocacy with internal product & development teams

• Proactively communicate with Customer Success and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones 

Who you are 

• Bachelor's degree in business administration, Economics, Engineering or a related field. Equivalent work experience is also acceptable. 

• At least 3 years of experience in B2B SaaS implementation experience.

  • Alternatively, a supply chain consulting role with a software related focus.

• Self-starter with a curious attitude and a willingness to learn and master new technologies.

• Ability to execute against defined project milestones and maintain timelines  

• Ability to act easily in a global environment, with understanding of cultural differences and behavior.

• English: both oral and written proficiency, with ability to clearly communicate technical results to both technical and non-technical audiences 

Nice to Have:

• Experience within supply chain, procurement or transportation solutions. 

• Enterprise B2B SaaS Implementation experience for F1000 & F500 companies. 

Applicants must be currently authorized to work in the US on a full-time basis.LI-AB1