Implementation Manager
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.
We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
About The Role
As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.
In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.
What You’ll Do
Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
Build relationships with technical stakeholders within customer organizations
Contribute to product development by providing feedback to our engineering team
Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
Experience creating and optimizing implementation processes that can scale across an organization
Excellence in technical project management with ability to manage multiple concurrent implementations
Strong presentation and facilitation skills with ability to command a room of technical and business audiences
Experience working with data warehouses, ETL processes, and marketing technology is a plus
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
The salary range for this position is $140,000-$200,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
About the job
Apply for this position
Implementation Manager
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.
We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
About The Role
As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.
In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.
What You’ll Do
Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
Build relationships with technical stakeholders within customer organizations
Contribute to product development by providing feedback to our engineering team
Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
Experience creating and optimizing implementation processes that can scale across an organization
Excellence in technical project management with ability to manage multiple concurrent implementations
Strong presentation and facilitation skills with ability to command a room of technical and business audiences
Experience working with data warehouses, ETL processes, and marketing technology is a plus
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
The salary range for this position is $140,000-$200,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.