Implementation Lead
About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Role Overview
As an Implementation Specialist, you'll be responsible for successfully onboarding psychiatric practices onto our platform and services. You'll serve as the primary point of contact during implementation, coordinating across teams to ensure a smooth transition and driving practice adoption and success.
Key Responsibilities
Lead and execute complex, end-to-end EHR implementations with our highest-priority clients while maintaining exceptional customer satisfaction
Develop and refine implementation methodologies, playbooks, and best practices for true end-to-end EHR deployments
Mentor junior implementation specialists and provide technical guidance across the team
Build and manage relationships with key stakeholders across client organizations, from executive leadership to end users
Identify opportunities to improve implementation efficiency while maintaining quality
Drive strategic initiatives to scale the implementation function as the company grows
Collaborate with product, engineering, and customer success teams to enhance the implementation experience
Provide advanced troubleshooting and solutions for complex implementation challenges
Track and analyze implementation metrics to identify trends and opportunities for improvement
Develop into a management role overseeing the implementation function and team
Required Qualifications
5+ years of experience in healthcare technology implementation, with a specific focus on EHR/practice management systems
Demonstrated expertise with true end-to-end EHR implementations
Proven track record of successfully managing multiple concurrent enterprise implementations
Experience mentoring junior team members and providing technical leadership
Advanced project management skills with the ability to prioritize competing demands
Exceptional communication skills and ability to manage complex stakeholder relationships
Bachelor's degree in a relevant field or equivalent experience
Preferred Qualifications
Experience building or managing an implementation team
Deep knowledge of psychiatric or behavioral health practices and workflows
Certifications or deep experience in major EHR systems
Understanding of healthcare IT infrastructure, integrations, and interoperability
Experience developing implementation methodologies and process improvements
Knowledge of change management principles in healthcare settings
$130,000 - $145,000 a year
Depending on experience.
The reasonably estimated national salary range for this position is between $130,000 and $145,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.
Location
This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.
About the job
Apply for this position
Implementation Lead
About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Role Overview
As an Implementation Specialist, you'll be responsible for successfully onboarding psychiatric practices onto our platform and services. You'll serve as the primary point of contact during implementation, coordinating across teams to ensure a smooth transition and driving practice adoption and success.
Key Responsibilities
Lead and execute complex, end-to-end EHR implementations with our highest-priority clients while maintaining exceptional customer satisfaction
Develop and refine implementation methodologies, playbooks, and best practices for true end-to-end EHR deployments
Mentor junior implementation specialists and provide technical guidance across the team
Build and manage relationships with key stakeholders across client organizations, from executive leadership to end users
Identify opportunities to improve implementation efficiency while maintaining quality
Drive strategic initiatives to scale the implementation function as the company grows
Collaborate with product, engineering, and customer success teams to enhance the implementation experience
Provide advanced troubleshooting and solutions for complex implementation challenges
Track and analyze implementation metrics to identify trends and opportunities for improvement
Develop into a management role overseeing the implementation function and team
Required Qualifications
5+ years of experience in healthcare technology implementation, with a specific focus on EHR/practice management systems
Demonstrated expertise with true end-to-end EHR implementations
Proven track record of successfully managing multiple concurrent enterprise implementations
Experience mentoring junior team members and providing technical leadership
Advanced project management skills with the ability to prioritize competing demands
Exceptional communication skills and ability to manage complex stakeholder relationships
Bachelor's degree in a relevant field or equivalent experience
Preferred Qualifications
Experience building or managing an implementation team
Deep knowledge of psychiatric or behavioral health practices and workflows
Certifications or deep experience in major EHR systems
Understanding of healthcare IT infrastructure, integrations, and interoperability
Experience developing implementation methodologies and process improvements
Knowledge of change management principles in healthcare settings
$130,000 - $145,000 a year
Depending on experience.
The reasonably estimated national salary range for this position is between $130,000 and $145,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.
Location
This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.