Implementation Engineer (DACH)
To see similar active jobs please follow this link: Remote Development jobs
About the company
Founded in 2014 in Europe, Zeotap's mission is to make customer data easy, secure and impactful.
Zeotap empowers the world's most innovative brands to deliver more engaging customer experiences from smart and efficient use of customer data via an AI-native platform that respects consumer privacy.
Enterprises benefit from faster and improved business outcomes across marketing, sales and service, while ensuring compliance.
The Role
The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. IEs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.
IEs also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.
This role is available for remote work within Germany.
Impact
Implementation Engineers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, IEs are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.
Responsibilities
Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
Drive clarity on immediate use-cases and programme manage the execution
Partner with customers and internal stakeholders to drive consensus on mutual success
Educate customers on the best practices and effective use of the Zeotap platform
Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
Act positively and respond promptly to the customer’s requests/tickets
Establish Best Practices and repeatable playbooks for CDP integration and implementation
Analyse customer support requirements and identify areas for automation and efficiency gains
Review and ensure accuracy of technical documentation
Adhere to Zeotap’s company, privacy and information security policies and procedures
Provide product teams with customer feedback to help identify potential new features or enhancements
Requirements
Experience with data products, in particular data validation and analytics
Prior experience with JS and SDK implementation and debugging, RESTful APIs
Familiarity with command line, scripting syntax, SQL
Familiarity with data warehousing tools such as BigQuery and GCP cloud
Understanding of web and mobile applications
Exposure to single sign-on (SSO) integration
Experience with large-scale project management and delivery
Interpersonal, communication and client management skills
You speak German on a native level and English fluently
What we offer
Competitive compensation & benefits
Remote-first organisation
Unmatched Global support system
Fast-paced, collaborative & fun culture
Exposure & access to industry experts & teammates that live our values
Work with very driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & Technology
Zeotap welcomes all – we are equal employment opportunity & affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Interested in joining us?
We look forward to hearing from you!
About the job
Implementation Engineer (DACH)
To see similar active jobs please follow this link: Remote Development jobs
About the company
Founded in 2014 in Europe, Zeotap's mission is to make customer data easy, secure and impactful.
Zeotap empowers the world's most innovative brands to deliver more engaging customer experiences from smart and efficient use of customer data via an AI-native platform that respects consumer privacy.
Enterprises benefit from faster and improved business outcomes across marketing, sales and service, while ensuring compliance.
The Role
The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. IEs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.
IEs also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.
This role is available for remote work within Germany.
Impact
Implementation Engineers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, IEs are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.
Responsibilities
Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
Drive clarity on immediate use-cases and programme manage the execution
Partner with customers and internal stakeholders to drive consensus on mutual success
Educate customers on the best practices and effective use of the Zeotap platform
Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
Act positively and respond promptly to the customer’s requests/tickets
Establish Best Practices and repeatable playbooks for CDP integration and implementation
Analyse customer support requirements and identify areas for automation and efficiency gains
Review and ensure accuracy of technical documentation
Adhere to Zeotap’s company, privacy and information security policies and procedures
Provide product teams with customer feedback to help identify potential new features or enhancements
Requirements
Experience with data products, in particular data validation and analytics
Prior experience with JS and SDK implementation and debugging, RESTful APIs
Familiarity with command line, scripting syntax, SQL
Familiarity with data warehousing tools such as BigQuery and GCP cloud
Understanding of web and mobile applications
Exposure to single sign-on (SSO) integration
Experience with large-scale project management and delivery
Interpersonal, communication and client management skills
You speak German on a native level and English fluently
What we offer
Competitive compensation & benefits
Remote-first organisation
Unmatched Global support system
Fast-paced, collaborative & fun culture
Exposure & access to industry experts & teammates that live our values
Work with very driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & Technology
Zeotap welcomes all – we are equal employment opportunity & affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Interested in joining us?
We look forward to hearing from you!