HR Specialist

About the position:

As a Human Resources Specialist in a fast-growing company, you will have responsibility for supporting G-P’s clients and the professionals we engage on behalf of our clients and assisting in the management of the back-end HR, accounting, and legal service providers that support the infrastructure of our international entities. You will play a very active role in delivering best in class HR support to our Customers and Professionals and drive GP’s goals and objectives. Please note this is a fixed term on contract for 8 months.

What you will do:

• Regional Responsibilities:

○  Serve as a regional expert for all employee lifecycle events and human resources functions across Africa

○  Provide senior-level support to customer inquiries, offering expert guidance on Canadian market norms, with a strong emphasis on in-country compliance and legislative requirements, alongside advice on benefits, payroll, and other HR matters.

○  Manage local payroll providers, benefits brokers, HR advisors, and other partners.

○  Collaborate with the Customer Services team to provide strategic HR support for client acquisition (leveraging Canadian expertise) and to strengthen long-term customer relationships through proactive HR guidance.

○  Support with off-boarding and strategic handling of terminations, ensuring compliance with labour laws.

• Organizational Impact:

○  Drive the adoption and integration of product and AI-related initiatives to enhance the efficiency of internal team processes, improve HR Operations workflows that impact other departments and professionals, and automate routine daily responsibilities.

○  Proactively address potential errors through creative negotiation, aiming for win-win-win solutions that benefit customers, professionals, and the company.

○  Solve complex problems by applying analytical thinking and taking a new perspective on developing solutions.

• Day-to-Day HR Responsibilities:

○  Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries.

○  Work independently and autonomously, receiving minimal guidance.

○  Manage customer and professional data by meticulously maintaining records in our online portal and vendor platforms, adhering to data management best practices.

• Compliance and Projects:

○      Lead end-to-end compliance projects in collaboration with cross-functional teams, while also leveraging subject matter expertise and best practices to proactively drive local and global initiatives that enhance our products and services.

What we are looking for:

• 5+ years of Human Resources experience, preferably as an HR Specialist, HR Generalist, and/or HR Business Partner.

• Solid working knowledge of HR concepts, practices, and procedures, with in-depth knowledge of regional employment laws and legal requirements related to the in-country management of professionals, to ensure regulatory compliance and minimize legal risks.

• Proven ability to multi-task in a fast-paced environment.

• Ability to prioritize, self-motivate, and regulate while working independently and in a team environment.

• Requires a resourceful and adaptable individual who can navigate unknown territory, 'figure things out' and solve problems in compliance with regulations.

• Excellent written and spoken communication skills in English (oral and written fluency).

• Experience interacting with people internationally, demonstrating sensitivity to and understanding of diverse cultural norms, values, and communication styles.

• Proficiency in Microsoft Excel, Word, Outlook, and SharePoint, with experience leveraging AI tools to enhance productivity and streamline workflows.

• Highly reliable, organized, and customer-service-oriented with a positive attitude and creative problem-solving skills.

• Willingness to work flexible hours across time zones, as required for international business.