HR Operations Relations Associate
The Job
The HR Operations Relations Associate will join our global HR Operations team at 5CA, which supports a diverse workforce across three regions: LATAM, APAC, and EMEA. This role is part of the EMEA team and will initially focus on supporting payroll countries such as Serbia, Bosnia and Herzegovina, Poland, and Türkiye, while also extending support to other EMEA countries where 5CA engages freelancers.
You'll play a key role in managing the day-to-day administrative and operational HR activities that keep our people processes running smoothly. In this role, you’ll collaborate closely with multiple teams, including Payroll, Talent Acquisition, Employee Engagement, Information Technology, Employee Relations Managers, and HR Business Partners to ensure that our HR services are delivered efficiently, consistently, and in compliance with local regulations—always with a focus on providing an excellent employee experience.
Please be aware that we are currently only considering candidates from North Macedonia.
Responsibilities
Act as first point of contact for HR-related inquiries via the internal ticketing system, email and all other communication channels
Manage employment and freelancer changes in the HRIS, including job changes, contract creation/termination, dismissal requests and more
Support operational HR activities such as onboarding, offboarding, contract extensions, absence/time off management, benefits administration and audits
Partner with Employee Relations Managers to ensure HR practices comply with internal policies and local labor laws
Provide day-to-day administration and respond to first level questions related to leave, benefits and general HR policies
Assist with HR process improvement and automation initiatives; troubleshoot and escalate technical issues
Understand relevant employment legislation especially in EMEA payroll countries where 5CA operates such as Serbia, Bosnia and Herzegovina, Poland, Türkiye
Coordinate the full employee lifecycle for EOR workers via the third-party platform (Deel), including onboarding, offboarding, contract management, job changes, and ongoing support—liaising with the EOR vendor to ensure smooth operations and compliance
Complete ad-hoc projects, reporting tasks, and HR Documentation as required
Collaborate closely with our Payroll team to effectively support compensation and incentives administration
About you
Bachelor’s degree in Human Resources, Business Administration or a related field.
2+ years of experience in HR, employee relations or a related field.
Experience in handling HR matters in at least one of the following countries: Serbia, Bosnia & Herzegovina, Poland, Türkiye.
Worked in a fast-paced organization preferably in tech or similar industries.
Fluent in English.
Strong proficiency in Microsoft Office tools.
Excellent communication and interpersonal skills; empathetic, service-minded approach with a focus on employee experience over task completion.
Strong problem solving and conflict resolution skills.
High level of confidentiality and discretion in handling sensitive information.
Structured, detail-oriented, and accurate in task execution.
Ability to work independently while managing multiple projects or country-specific processes.
Critical thinking and analytical skills, especially in reporting and data interpretation.
Tech-savvy, with proficiency in HR tools and software (previous experience with SAP SuccessFactors is a plus).
Basic knowledge of labor laws in key EMEA countries (experience in any or most of these countries is a plus: Serbia, Bosnia & Herzegovina, Poland, Türkiye).
5CA Offers
A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
Innovative digital tools, and continuous opportunities for learning and development.
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.
About the job
Apply for this position
HR Operations Relations Associate
The Job
The HR Operations Relations Associate will join our global HR Operations team at 5CA, which supports a diverse workforce across three regions: LATAM, APAC, and EMEA. This role is part of the EMEA team and will initially focus on supporting payroll countries such as Serbia, Bosnia and Herzegovina, Poland, and Türkiye, while also extending support to other EMEA countries where 5CA engages freelancers.
You'll play a key role in managing the day-to-day administrative and operational HR activities that keep our people processes running smoothly. In this role, you’ll collaborate closely with multiple teams, including Payroll, Talent Acquisition, Employee Engagement, Information Technology, Employee Relations Managers, and HR Business Partners to ensure that our HR services are delivered efficiently, consistently, and in compliance with local regulations—always with a focus on providing an excellent employee experience.
Please be aware that we are currently only considering candidates from North Macedonia.
Responsibilities
Act as first point of contact for HR-related inquiries via the internal ticketing system, email and all other communication channels
Manage employment and freelancer changes in the HRIS, including job changes, contract creation/termination, dismissal requests and more
Support operational HR activities such as onboarding, offboarding, contract extensions, absence/time off management, benefits administration and audits
Partner with Employee Relations Managers to ensure HR practices comply with internal policies and local labor laws
Provide day-to-day administration and respond to first level questions related to leave, benefits and general HR policies
Assist with HR process improvement and automation initiatives; troubleshoot and escalate technical issues
Understand relevant employment legislation especially in EMEA payroll countries where 5CA operates such as Serbia, Bosnia and Herzegovina, Poland, Türkiye
Coordinate the full employee lifecycle for EOR workers via the third-party platform (Deel), including onboarding, offboarding, contract management, job changes, and ongoing support—liaising with the EOR vendor to ensure smooth operations and compliance
Complete ad-hoc projects, reporting tasks, and HR Documentation as required
Collaborate closely with our Payroll team to effectively support compensation and incentives administration
About you
Bachelor’s degree in Human Resources, Business Administration or a related field.
2+ years of experience in HR, employee relations or a related field.
Experience in handling HR matters in at least one of the following countries: Serbia, Bosnia & Herzegovina, Poland, Türkiye.
Worked in a fast-paced organization preferably in tech or similar industries.
Fluent in English.
Strong proficiency in Microsoft Office tools.
Excellent communication and interpersonal skills; empathetic, service-minded approach with a focus on employee experience over task completion.
Strong problem solving and conflict resolution skills.
High level of confidentiality and discretion in handling sensitive information.
Structured, detail-oriented, and accurate in task execution.
Ability to work independently while managing multiple projects or country-specific processes.
Critical thinking and analytical skills, especially in reporting and data interpretation.
Tech-savvy, with proficiency in HR tools and software (previous experience with SAP SuccessFactors is a plus).
Basic knowledge of labor laws in key EMEA countries (experience in any or most of these countries is a plus: Serbia, Bosnia & Herzegovina, Poland, Türkiye).
5CA Offers
A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
Innovative digital tools, and continuous opportunities for learning and development.
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.