Help Desk II
We are looking for a skilled and experienced Help Desk II Technician to join our remote IT support team. This role requires a strong technical background in Endpoint Detection & Response (EDR), Backup & Disaster Recovery (BDR), server administration, and desktop support. The ideal candidate will also have hands-on experience with Office 365, wireless network management, and firewall administration. You will serve as a key point of escalation, providing advanced support and contributing to the stability and security of our IT infrastructure.
Key Responsibilities:
Provide Tier II remote support to end users, resolving issues related to hardware, software, networking, and system access.
Administer and maintain servers, perform updates, monitor system health, and manage backups (BDR).
Investigate and respond to threats using EDR tools, escalating as needed to ensure endpoint security.
Support and manage Office 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
Troubleshoot desktop/laptop systems, operating systems, and third-party applications.
Configure, monitor, and troubleshoot wireless networks and access points.
Perform basic firewall administration, including rule changes, VPN setup, and traffic monitoring.
Maintain accurate documentation in the ticketing system and update internal knowledge bases.
Collaborate with other IT team members to streamline support operations and improve service delivery.
Qualifications:
3+ years of experience in a Help Desk II or similar technical support role.
Proficient in supporting Windows environments, Office 365, and remote access tools.
Strong knowledge of EDR platforms and security incident response procedures.
Experience with BDR technologies and backup monitoring.
Familiarity with server administration and virtualization (e.g., Hyper-V, VMware).
Solid understanding of wireless networking concepts and hardware.
Hands-on experience with firewalls (e.g., Fortinet, SonicWall, or similar).
Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Cisco CCNA, Fortinet NSE, or other relevant certifications
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Help Desk II
We are looking for a skilled and experienced Help Desk II Technician to join our remote IT support team. This role requires a strong technical background in Endpoint Detection & Response (EDR), Backup & Disaster Recovery (BDR), server administration, and desktop support. The ideal candidate will also have hands-on experience with Office 365, wireless network management, and firewall administration. You will serve as a key point of escalation, providing advanced support and contributing to the stability and security of our IT infrastructure.
Key Responsibilities:
Provide Tier II remote support to end users, resolving issues related to hardware, software, networking, and system access.
Administer and maintain servers, perform updates, monitor system health, and manage backups (BDR).
Investigate and respond to threats using EDR tools, escalating as needed to ensure endpoint security.
Support and manage Office 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
Troubleshoot desktop/laptop systems, operating systems, and third-party applications.
Configure, monitor, and troubleshoot wireless networks and access points.
Perform basic firewall administration, including rule changes, VPN setup, and traffic monitoring.
Maintain accurate documentation in the ticketing system and update internal knowledge bases.
Collaborate with other IT team members to streamline support operations and improve service delivery.
Qualifications:
3+ years of experience in a Help Desk II or similar technical support role.
Proficient in supporting Windows environments, Office 365, and remote access tools.
Strong knowledge of EDR platforms and security incident response procedures.
Experience with BDR technologies and backup monitoring.
Familiarity with server administration and virtualization (e.g., Hyper-V, VMware).
Solid understanding of wireless networking concepts and hardware.
Hands-on experience with firewalls (e.g., Fortinet, SonicWall, or similar).
Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Cisco CCNA, Fortinet NSE, or other relevant certifications