Healthcare Call Center Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Healthcare Customer Service Representative

Location:  Remote 

Schedule: Must have flexibility to work any shift assigned between the hours of operations of 8:00am – 8:00pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week 

Training : 5 weeks M-F, 9am – 5:30pm EST. 

Pay: Up to $17 an hour  

Plenty of career growth opportunities within the healthcare team! 

Benefits include: health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Medical and dental benefits start from date of hire!

About the Remote Healthcare Customer Service Representative role:

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

Our Customer Experience Associate are first responders to our Patients/Health Care Providers requests/inquiries received via the phone for a large Pharmaceutical Company Patient Assistance Program. 

Assisting Patients/HCPs involves  helping complete applications, reorder forms and general program questions/inquires as required..

The Customer Service Representative role is a problem solver, can do individual who provides a positive customer service experience that meets the needs of our patients/HCPs by educating them on program requirements and services, listening to concerns, addressing issues, and  assisting to ensure applications are completed/approved on a timely basis and placing medications orders in a high-volume inbound call center.

Responsibilities:

· Answer high-volume inbound customer calls for Large Pharmaceutical Company Patient Assistance Program.

· Make outbound calls to Patients/Health Care Provides as required to address questions/inquires and completion of required program application/documentation.

· Utilize program training and resources to address/answer patient/HCP program related questions/issues

· Complete required application and/or reorder documentation as required

· Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time

· Consistently meet and attain required Agent Performance Goals/KPIs

· Adherence to Work Schedule and Attendance Policies

· Perform other duties as required

Skills & Abilities:

· Excellent written and verbal communication skills

· Active listening skills

· Proficient with MS Office and the ability to navigate multiple platforms

· Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.

· Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude

· Passionate about helping others, able to provide empathy when necessary

· Works well under pressure

· Demonstrate soft skills to enhance patient experience

· Responsible individual required to adhere to assigned schedule and be at work daily

· Enjoys working towards targets around call volumes and call quality

· Ability to cope with a high volume of incoming calls 

· Works well under pressure

A few of the questions you may receive as a healthcare call center associate are the following:

 

• Can you tell me about the eligibility requirements for this program?
• What is the status of my enrollment/Order?  

What we look for:

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus, but not required. To be successful in this role, you will have:

Work-From-Home Requirements:

• Dedicated, private home workspace free of distractions and interruptions
• Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
• Understand own network environment at home
• Ability to troubleshoot own devices & connectivity

Education & Experience:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)
• Call center experience preferred but not required
• Work Location: Remote

A successful completion of a background check is required for this position.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

1. Apply to the role and provide your basic profile information (2 minutes)
2. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
3. Complete a typing test (2 minutes)
4. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.  

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY, CT, WA

Metro Areas: MN- Minneapolis, IL- Chicago, NY - NYC

OR - Portland, MD - Montgomery County, WA - Seattle, WVA- Washington DC, CO – Denver (only the city of Denver)

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.               The estimated salary range for this role is $17.00/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.