Head of Infrastructure Operations
Company Description
Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Head of Infrastructure Operations to join our Infrastructure Team.
Job Description
We are seeking an experienced and visionary professional to join our Infrastructure stream as the Head of Infrastructure Operations. In this role, you will be responsible for overseeing and maintenance of our company's data center infrastructure systems. Your primary focus will be on ensuring the stability and reliability of our global infrastructure to support our product operations teams.
Your Responsibilities:
Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
Collaborate with product operations, procurement and infrastructure design teams to identify infrastructure operations needs, define hardware requirements, and develop the company's infrastructure standards.
Oversee the day-to-day operations of the infrastructure operations team, ensuring the timely resolution of incidents, problems, and service requests.
Establish and enforce best practices, policies, and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
Lead, develop and inspire a team of infrastructure operations engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.
Qualifications
We Expect You to Have:
Proven experience in a senior-level operations management role, preferably as a Head of Infrastructure Operations or a similar position.
Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
Strong knowledge of ITIL principles and best practices.
Excellent leadership and people management skills, including performance management and developing high-performing teams.
Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
Bachelor's degree in computer science, information technology, or a related field.
Additional Information
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*
Additional fully paid sick leave days*
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options*
Team sports activities*
*Please be aware that this benefit may vary depending on your country.
About the Company Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
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Head of Infrastructure Operations
Company Description
Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Head of Infrastructure Operations to join our Infrastructure Team.
Job Description
We are seeking an experienced and visionary professional to join our Infrastructure stream as the Head of Infrastructure Operations. In this role, you will be responsible for overseeing and maintenance of our company's data center infrastructure systems. Your primary focus will be on ensuring the stability and reliability of our global infrastructure to support our product operations teams.
Your Responsibilities:
Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
Collaborate with product operations, procurement and infrastructure design teams to identify infrastructure operations needs, define hardware requirements, and develop the company's infrastructure standards.
Oversee the day-to-day operations of the infrastructure operations team, ensuring the timely resolution of incidents, problems, and service requests.
Establish and enforce best practices, policies, and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
Lead, develop and inspire a team of infrastructure operations engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.
Qualifications
We Expect You to Have:
Proven experience in a senior-level operations management role, preferably as a Head of Infrastructure Operations or a similar position.
Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
Strong knowledge of ITIL principles and best practices.
Excellent leadership and people management skills, including performance management and developing high-performing teams.
Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
Bachelor's degree in computer science, information technology, or a related field.
Additional Information
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*
Additional fully paid sick leave days*
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options*
Team sports activities*
*Please be aware that this benefit may vary depending on your country.
About the Company Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.